Computerized voice-controlled system for compiling quality control data
First Claim
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1. A computer-assisted system for collecting and distributing quality control inspection information comprising:
- an integrated voice services server configured to receive quality control inspection information in raw voice data form telephonically provided by at least one inspector; and
an application server configured to;
convert said raw voice data into text-based data;
generate an inspection report from said text-based data, and distribute said inspection report over the Internet.
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Abstract
A system and method for reporting quality control information using speech recognition technology permits an inspector in the field to report information by a telephone. The inspector interacts with a voice-based interactive system to specify such things as the facility at which an inspection is being performed, the categories of items that are being evaluated, and various attributes regarding each item being evaluated. The system can subsequently use the information input by the inspector to generate inspection reports and send notifications of and/or copies of reports to various reviewers.
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Citations
22 Claims
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1. A computer-assisted system for collecting and distributing quality control inspection information comprising:
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an integrated voice services server configured to receive quality control inspection information in raw voice data form telephonically provided by at least one inspector; and
an application server configured to;
convert said raw voice data into text-based data;
generate an inspection report from said text-based data, and distribute said inspection report over the Internet. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-assisted method of collecting and distributing quality control inspection information, the method comprising:
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telephonically receiving quality control inspection information in raw voice data form;
storing said raw voice data;
converting said raw voice data into text-based data;
generating an inspection report from said text-based data; and
distributing said inspection report over the internet. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 20)
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19. A computer readable memory having executable software code stored thereon, the code comprising code to collect quality control inspection information including:
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code to telephonically receive quality control inspection information in raw voice data form;
code to store said raw voice data;
code to transmit a first voice prompt requesting facility identification information;
code to transmit at least one second voice prompt requesting information identifying an item about which quality control inspection information is to be received; and
code to transmit at least one third voice prompt requesting information about specific items, the code to transmit at least one third voice prompt arranged to be executed after the code to transmit the voice prompt.
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21. A computer readable memory having executable software code stored thereon, the code comprising code to process and distribute quality control inspection information originally received as raw voice data, the code including:
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code to convert said raw voice data into text-based data;
code to generate an inspection report from said text-based data; and
code to transmit a notification that an inspection report has been generated, along with information identifying one or more of;
a franchise store in a food services industry which the inspection report is about; and
an inspector who provided inspection information for that report, prior to the step of distributing the report over the internet; and
code to distribute said inspection report over the internet. - View Dependent Claims (22)
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Specification