System and method for obtaining customer information
First Claim
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1. A method for obtaining customer information, comprising:
- detecting interactions of a customer within a retail store; and
storing customer interaction information representing the interactions in a portable customer device.
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Abstract
A system to obtain customer information includes detection of interactions of a customer within a retail store, and storage of customer interaction information representing the interactions in a portable customer device. In another aspect, a system to obtain customer information includes detection of customer interactions with an employee, and storage of customer interaction information representing the interactions in a portable customer device. The employee may be located within a retail store or elsewhere, such as a customer service telephone extension.
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Citations
59 Claims
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1. A method for obtaining customer information, comprising:
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detecting interactions of a customer within a retail store; and
storing customer interaction information representing the interactions in a portable customer device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24, 25, 26, 27, 28, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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12. A method for obtaining customer information, comprising:
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detecting customer interactions with an employee; and
storing customer interaction information representing the customer interactions in a portable customer device.
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23. A method for obtaining customer information, comprising:
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detecting a customer within a retail store; and
receiving customer interaction information associated with the customer from a portable customer device.
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29. A medium storing processor-executable process steps to obtain customer information, the process steps comprising:
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a step to detect interactions of a customer within a retail store; and
a step to store customer interaction information representing the interactions in a portable customer device.
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40. A medium storing processor-executable process steps to obtain customer information, the process steps comprising:
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a step to detect customer interactions with an employee; and
a step to store customer interaction information representing the customer interactions in a portable customer device. - View Dependent Claims (41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
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51. A medium storing processor-executable process steps, the process steps comprising:
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a step to detect a customer within a retail store; and
a step to receive customer interaction information associated with the customer from a portable customer device. - View Dependent Claims (52, 53, 54, 55, 56)
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57. An apparatus to obtain customer information, comprising:
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a processor; and
a storage device in communication with said processor and storing instructions adapted to be executed by said processor to;
detect interactions of a customer within a retail store; and
store customer interaction information representing the interactions in a portable customer device.
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58. An apparatus to obtain customer information, comprising:
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a processor; and
a storage device in communication with said processor and storing instructions adapted to be executed by said processor to;
detect customer interactions with an employee; and
store customer interaction information representing the customer interactions in a portable customer device.
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59. An apparatus, comprising:
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a processor; and
a storage device in communication with said processor and storing instructions adapted to be executed by said processor to;
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detect a customer within a retail store; and
receive customer interaction information associated with the customer from a portable customer device.
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Specification