Methods and systems for using portable devices to provide merchandising information

• US 20020169686A1
• Filed: 03/15/2002
• Published: 11/14/2002
• Est. Priority Date: 03/16/2001
• Status: Abandoned Application

• Current Assignee: Blue Martini Software
• Original Assignee: Blue Martini Software
• Inventors: Donohoe, J. Douglas, Neth, Alexander M., Zweben, Monte, Norman, James D.
• Application Number:
  US10/098,041
• Publication Number:
  US 20020169686A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy

Abstract

A system and method that provides real-time product and services information to sales personnel so that they may provide accurate and timely information to consumers and to the consumers directly so that they may service themselves. In one embodiment, the present system includes at least one device interfacing with a plurality of consumer and product databases. When a sales associate receives a request for product information from a consumer, the associate inputs the product information into at least one device. The device communicates with a vendor computer over a wireless interface to search at least one database associated with a merchant to identify information about products and services that satisfies the request and/or identifies up-sell and cross-sell products and services. The vendor computer transmits retrieved information to the device, and sales associate communicates timely and accurate product information to the consumer.

Claims

1. A method for providing product, service and order information to a consumer or a sales associate, the method comprising:

inputting the product information into at least one device;

retrieving information from at least one database associated with a merchant to identify product information that satisfies the request; and

transmitting retrieved information to the device.

2. The method of claim 1, wherein the step of inputting the product information further comprises the step of receiving a request for product information from the consumer.

3. The method of claim 1 wherein the step of retrieving information from at least one database further comprises the step of retrieving consumer information from at least one database.

4. The method of claim 1 wherein the step of retrieving information from at least one database further comprises the step of retrieving cross-sell information from at least one database associated with a merchant.

5. The method of claim 1 wherein the step of retrieving information from at least one database further comprises the step of retrieving up-sell information from at least one database associated with a merchant.

6. The method of claim 3 wherein the step of retrieving information from at least one database further comprises retrieving up-sell information based on the retrieved customer information from at least one database associated with a merchant.

7. The method of claim 3, wherein the step of retrieving information from at least one database further comprises filtering the product information based on personalization rules.

8. The method according to claim 1, wherein the step of retrieving information from at least one database further comprises querying the user to obtain more specific information about the consumer'"'"'s request.

9. The method according to claim 3, wherein the step of retrieving information from at least one database further comprises:

identifying previous consumer purchases; and

using the previous purchases to assist in the identification of product information that satisfies the request.

10. The method of claim 1, wherein the transmitting step further comprises transmitting a message to the user of the device when the requested product is not in stock.

11. The method of claim 10, further including the steps of:

retrieving a consumer address from consumer information; and

transmitting a message to the consumer address when the requested product is in stock.

12. The method of claim 1, further including the step of inputting feedback information associated with the consumer into the device.

15. The computer system of claim 14, wherein the instruction to input the product information further comprises the instruction to retrieve a request for product information from the consumer.

16. The computer system of claim 14 wherein the instruction to retrieve information from at least one database further comprises the instruction to retrieve consumer information from at least one database.

17. The computer system of claim 14 wherein the instruction to retrieve information from at least one database further comprises the instruction to retrieve cross-sell information from at least one database associated with a merchant.

18. The computer system of claim 14 wherein the instruction to retrieve information from at least one database further comprises the instruction to retrieve up-sell information from at least one database associated with a merchant.

19. The computer system of claim 14 wherein the instruction to retrieve information from at least one database further comprises the following instructions retrieve up-sell information based on the retrieved customer information from at least one database associated with a merchant.

20. The computer system of claim 14, wherein the instruction to retrieve information from at least one database further comprises the instruction to filter the product information based on personalization rules.

21. The computer system of claim 14, wherein the instruction to retrieve information from at least one database further comprises the instruction to query the user to obtain more specific information about the consumer'"'"'s request.

22. The computer system of claim 16, wherein the instruction to retrieve information from at least one database further comprises the following instructions:

identify previous consumer purchases; and

use the previous purchases to assist in the identification of product information that satisfies the request.

23. The computer system of claim 14, wherein the instruction to transmit further comprises transmitting a message to the user of the device when the requested product is not in stock.

24. The computer system of claim 23, further including the instructions to:

retrieve a consumer address from consumer information; and

transmit a message to the consumer address when the requested product is in stock.

25. The computer system of claim 14, further including the instruction to input feedback information associated with the consumer into the device.

13. A method for providing product and order information to a consumer, the method comprising:

retrieving information from at least one database associated with a merchant;

transmitting the information to a computing device; and

communicating the information to a consumer while the consumer is in a merchant'"'"'s retail store.

14. A computer system for providing product and order information to a consumer, comprising:

a memory having program instructions; and

a processor configured to use the program instructions to input the product information;

retrieve information from at least one database associated with a merchant to identify product information that satisfies the request; and

display the retrieved information.