Automated survey and report system
First Claim
1. A method for assisting in the management of a service provider having at least one manager, at least one employee and at least one service evaluator, the method comprising the steps of:
- a. the at least one service evaluator contacting an evaluation processor, the evaluation processor for obtaining evaluation data from the at least one service evaluator;
b. the evaluation processor obtaining evaluation data from the at least one service evaluator; and
c. the evaluation processor providing correlated information from the evaluation data to the service provider manager whereby the manager may evaluate the service provided by the at least one employee to the at least one service evaluator.
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Accused Products
Abstract
The present invention describes an interactive method for assisting in the management of a service provider having at least one manager, at least one employee and at least one service evaluator wherein the at least one service evaluator contacts for assessing the performance of the at least one employee. The evaluation processor obtains evaluation data and a unique service evaluator identifier from the service evaluator, and evaluation processor obtains the unique service evaluator identifier from the service provider. The evaluation processor then provides correlated information from the evaluation data to the manager whereby the manager may evaluate the service provided by the at least one employee to the at least one service evaluator. The correlated information may cause the generation of various information, including business strategies and recommendations to aid in the management of the business.
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Citations
53 Claims
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1. A method for assisting in the management of a service provider having at least one manager, at least one employee and at least one service evaluator, the method comprising the steps of:
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a. the at least one service evaluator contacting an evaluation processor, the evaluation processor for obtaining evaluation data from the at least one service evaluator;
b. the evaluation processor obtaining evaluation data from the at least one service evaluator; and
c. the evaluation processor providing correlated information from the evaluation data to the service provider manager whereby the manager may evaluate the service provided by the at least one employee to the at least one service evaluator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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17. A method for assisting in the management of a service provider having at least one manager, at least one employee and at least one service evaluator, the method comprising the steps of:
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a. the at least one service evaluator contacting an evaluation processor an evaluation processor, the evaluation processor for assessing the performance of the at least one employee;
b. the evaluation processor obtaining evaluation data and a unique service evaluator identifier from the at least one service evaluator;
c. the evaluation processor obtaining the unique service evaluator identifier from the service provider; and
d. the evaluation processor providing correlated information from the evaluation data to the manager whereby the manager may evaluate the service provided by the at least one employee to the at least one service evaluator.
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31. A method for assisting in the management of a service provider having at least one manager, at least one employee and at least one service evaluator, the method comprising the steps of:
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a. the service evaluator contacting an evaluation processor, the evaluation processor for obtaining evaluation data from the service provider and the at least one service evaluator;
b. the service provider identifying to the evaluation processor unique identifiers of the at least one service evaluator, the at least one employee and the service provider;
c. the evaluation processor obtaining evaluation data from the at least one service evaluator, the evaluation data including the unique service evaluator identifier;
d. the evaluation processor correlating the unique service evaluator identifier provided by the service evaluator with the unique service evaluator identifier provide by the service provider, and using the evaluation data to assess the performance of the at least one employee with the service evaluator; and
e. the evaluation processor providing correlated information from the evaluation data to the manager whereby the manager may evaluate the service provided by the at least one employee to the at least one service evaluator. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53)
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39. A method for assisting in the management of a service provider having at least one manager and at least one service evaluator, the service evaluator being an employee of the service provider, the method comprising the steps of:
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a. the at least one service evaluator contacting an evaluation processor, the evaluation processor for obtaining evaluation data from the at least one service evaluator;
b. the evaluation processor obtaining evaluation data from the at least one service provider; and
c. the evaluation processor providing correlated information from the evaluation data to the service provider manager whereby the manager may evaluate the service provided by the service provider.
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Specification