Method of identifying and analyzing business processes from workflow audit logs

• US 20020174093A1
• Filed: 05/17/2001
• Published: 11/21/2002
• Est. Priority Date: 05/17/2001
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Grigori, Daniela, Bonifati, Angela, Dayal, Umeshwar, Casati, Fabio, Shan, Ming-Chien, Jin, Li-Jie
• Application Number:
  US09/860,230
• Publication Number:
  US 20020174093A1
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method of identifying and analyzing business processes includes the step of populating a data warehouse database with data from a plurality of sources including an audit log. The audit log stores information from a plurality of instantiations of a defined process. The data is then analyzed to predict an outcome of a subsequent instance of the process. Data mining techniques such as pattern recognition are applied to the data warehouse data to identify specific patterns of execution. Once the patterns have been identified, the outcome of a subsequent instance of the process can be predicted at nodes other than just the start node. The probability of completion information can be used to modify resource assignments, execution paths, process definitions, activity priority, or resource assignment criteria in subsequent invocations of the defined process.

Claims

1. A method comprising the steps of:

a) populating a data warehouse database with data from a plurality of sources including an audit log, wherein the audit log stores information from a plurality of instantiations of a defined process;

b) analyzing the data to predict an outcome of a subsequent instance of the process.

2. The method of claim 1 further comprising the step of:

c) modifying at least one of a selection of resources applied to individual activities of the process, a path of execution, a process definition, an activity priority, and a resource assignment criteria for the subsequent instance of the process in response to a result of the analyzed data.

3. The method of claim 1 wherein step b) further comprises the step of predicting the outcome at a plurality of nodes within the defined process.

4. The method of claim 1 wherein step b) further comprises the step of:

applying a pattern matcher to the data to identify patterns of execution.

5. The method of claim 1 wherein step b) further comprises the step of:

applying data mining techniques to the data warehouse to identify patterns of execution.

6. The method of claim 1 further comprising the step of:

c) modifying a selection of resources applied to individual activities of the process in response to the predicted outcome.

7. The method of claim 1 further comprising the step of:

c) modifying a selection of an execution path within the process in response to the predicted outcome.

8. The method of claim 1 further comprising the step of:

c) modifying a priority of the process in response to the predicted outcome.

9. The method of claim 1 further comprising the step of:

c) analyzing the data to identify patterns corresponding to a cause of at least one of a selected predicted outcome and a selected actual outcome.

10. The method of claim 1 further comprising the step of:

c) analyzing the data to identify patterns corresponding to a high correlation with a cause of one of a selected predicted outcome and a selected actual outcome.

11. The method of claim 1 further comprising the step of:

c) analyzing the data to identify patterns resulting in outcomes representing a departure from an average outcome for at least one measured process metric.

13. The method of claim 12 further comprising the step of:

d) modifying at least one of a selection of resources applied to individual activities of the process, a path of execution, a process definition, an activity priority, and a resource assignment criteria for the subsequent instantiation of the process in response to at least one of the predicted completion probabilities.

14. The method of claim 12 wherein step b) further comprises the step of predicting the completion probability at a plurality of nodes within the defined process.

15. The method of claim 12 wherein step b) further comprises the step of:

applying a pattern matcher to the data to identify patterns of execution.

16. The method of claim 12 wherein step b) further comprises the step of:

applying data mining techniques to the data warehouse to identify patterns of execution.

17. The method of claim 12 further comprising the step of:

d) modifying a selection of resources applied to individual activities of the process in response to at least one of the predicted completion probabilities.

18. The method of claim 12 further comprising the step of:

c) modifying a selection of an execution path within the process in response to at least one of the predicted completion probabilities.

19. The method of claim 12 further comprising the step of:

c) modifying a priority of the process in response to at least one of the predicted completion probabilities.

20. The method of claim 12 further comprising the step of:

c) analyzing the data to identify patterns correlated with selected completion probabilities.

12. A method comprising the steps of:

a) populating a data warehouse database with data from a plurality of sources including an audit log, wherein the audit log stores information from a plurality of instantiations of a defined process;

b) analyzing the data to identify process outcome classification rules; and

c) predicting completion probability from at least one node other than a start node of a subsequent instantiation of the defined process.