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OPERATOR CALL-FIELDING SCENARIO SYSTEM

  • US 20020176564A1
  • Filed: 10/13/1998
  • Published: 11/28/2002
  • Est. Priority Date: 02/19/1998
  • Status: Active Grant
First Claim
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1. An operator call-fielding scenario system which displays a response scenario to an operator who is responding to an incoming call, comprising:

  • a memory unit which stores a plurality of scenario parts making up a plurality of response scenarios;

    a scenario setting unit which selects predetermined scenario parts from the plurality of scenarios parts in the memory unit, in accordance with one of a plurality of conditions, and sets a response scenario with the predetermined scenario parts according to the one condition; and

    a display unit which displays the set response scenario.

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