Telecommunication apparatus and methods
First Claim
Patent Images
1. A method of communicating information between a first individual and a second individual, comprising:
- receiving a first signal in voice format from the first individual;
automatically converting the first signal directly from voice format into text format;
receiving a second signal in voice format from the second individual;
automatically converting the second signal directly from voice format into text format.
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Abstract
Methods and apparatus for communicating information between two individuals engaged in a conversation via a telecommunication network. A first signal is received from a first individual in voice format. A second signal is received from a second individual in voice format. The first and second signals are automatically converted from voice format into text format. The first and second signals are also visually displayed as text to allow the first individual to listen to, as well as to substantially simultaneously read, the words spoken by both individuals.
41 Citations
20 Claims
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1. A method of communicating information between a first individual and a second individual, comprising:
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receiving a first signal in voice format from the first individual;
automatically converting the first signal directly from voice format into text format;
receiving a second signal in voice format from the second individual;
automatically converting the second signal directly from voice format into text format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A communication apparatus, comprising:
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a controller configured to receive a first signal in voice format and also configured to receive a second signal in voice format;
a program comprising a series of computer-executable steps which can be executed by the controller to automatically convert the first signal directly from voice format into text format and to automatically convert the second signal from voice format into text format; and
,a visual display device in signal communication with the controller and configured to visually display the first signal as text and to visually display the second signal as text. - View Dependent Claims (12, 13, 14, 16, 18, 19, 20)
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15. A computer-readable storage medium for use in a computer system having a controller configured to execute computer-executable instructions, the medium holding computer-executable instructions to:
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read a first voice signal in voice format;
automatically convert the first signal from voice format into text format;
read a second signal in voice format; and
,automatically convert the second signal from voice format into text format.
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17. A customer support system apparatus comprising:
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a telecommunication network;
at least two telephone devices allowing a support technician to transmit at least one first signal in voice format, and allowing a customer to transmit at least one second signal in voice format via the telecommunication network;
a receiver configured to detect the first and second signals;
a controller configured to automatically convert the first and second signals from voice format into text format and to generate human-readable text substantially representative of the first and second signals; and
,a visual display device configured to visually display the human-readable text to the support technician.
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Specification