Customer guidance system for retail store

• US 20020178013A1
• Filed: 05/22/2001
• Published: 11/28/2002
• Est. Priority Date: 05/22/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Hoffman, Beth Louise, Smith, Gordon James, Santosuosso, John Matthew, Van Leeuwen, George Willard
• Application Number:
  US09/863,105
• Publication Number:
  US 20020178013A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A computerized system guides a customer to the location of a product displayed for sale in a retail store. The customer enters a product code indicative of the product in which the customer is interested. The system then retrieves product location information for the product. The retrieved product location information is presented to the customer. This may be done by printing a map or location information at a customer'"'"'s home computer in response to interaction with the retailer'"'"'s web server computer. Alternatively, the customer may be guided by a portable computing device transported through the store by the customer. As another alternative, a customer'"'"'s shopping list may be uploaded from a PDA to a store computer. The store computer then prints out for the customer product location information for items included in the shopping list.

Claims

1. A method of guiding a customer to a product available for sale in a retail store, the method comprising the steps of:

entering at least one product code;

retrieving product location information for at least one product corresponding to the entered at least one product code; and

presenting the retrieved product location information to the customer.

2. The method of claim 1, wherein the at least one product code is entered via the Internet.

3. The method of claim 1, wherein the at least one product code is entered via a device located at the retail store.

4. The method of claim 3, wherein the at least one product code is entered via a kiosk located at the retail store.

5. The method of claim 3, wherein the device located at the retail store is a handheld device carried by the customer.

6. The method of claim 3, wherein the device located at the retail store is integrated with a shopping container.

7. The method of claim 1, wherein the presenting step includes printing the location information on a piece of paper.

8. The method of claim 7, wherein the printing occurs at the retail store.

9. The method of claim 7, wherein the printing occurs at a location remote from the retail store.

10. The method of claim 1, wherein the presenting step includes displaying the retrieved location information on a display screen of a device located at the retail store.

11. The method of claim 10, wherein the device located at the retail store is a kiosk.

12. The method of claim 10, wherein the device located at the retail store is a handheld device carried by the customer.

13. The method of claim 10, wherein the device located at the retail store is integrated with a shopping cart.

14. The method of claim 10, wherein the device located at the retail store is integrated with a shopping basket.

15. The method of claim 1, wherein the presenting step includes audibly reproducing the retrieved location information.

16. The method of claim 1, wherein the retrieved location information presented to the customer includes a walking route map to a location of the at least one product.

17. The method of claim 1, further comprising the step of selecting a store location for which the product location information is to be retrieved.

18. The method of claim 1, wherein the retrieved and presented product location indicates a store aisle in which the at least one product is located.

20. The system of claim 19, wherein the transportable computing device is a handheld device.

21. The system of claim 19, wherein the transportable computing device is integrated with a shopping container.

22. The system of claim 19, wherein the transportable computing device presents the downloaded product location to the customer in the form of visual information.

23. The system of claim 19, wherein the transportable computing device presents the downloaded product location to the customer in the form of audible information.

24. The system of claim 19, wherein the product location information indicates an aisle in which the product is located.

25. The system of claim 19, further comprising means for determining a location of the transportable computing device in the retail store.

27. The system of claim 26, wherein the entry means includes a personal computer connected to the Internet.

28. The system of claim 27, wherein the presentation means includes a printer connected to the personal computer.

29. The system of claim 26, wherein the retrieval means includes a server computer connected to the Internet.

30. The system of claim 26, wherein the entry means includes a kiosk located at the retail store.

31. The system of claim 30, wherein the presentation means includes a display screen of the kiosk.

32. The system of claim 30, wherein the presentation means includes a printer associated with the kiosk.

33. The system of claim 26, wherein the presentation means includes a computing device transported within the retail store by the customer.

34. The system of claim 33, further comprising means for detecting a location of the computing device in a retail store.

35. The system of claim 26, wherein the entry means includes a portable computing device.

36. The system of claim 35, wherein the presentation means includes a printer located at the retail store.

37. The system of claim 36, wherein the retrieval means includes a computer located at the retail store.

39. The system of claim 38, wherein the portable computing device is a PDA.

40. The system of claim 38, wherein the computer is in wireless communication with the portable computing device.

41. The system of claim 38, wherein the product location information is printed in the form of a map of the retail store.

19. A system for guiding a customer to a product available for sale in a retail store, comprising:

a transportable computing device;

a computer in communication with the transportable computing device and programmed to download to the transportable computing device product location information that is indicative of a location of the product in the retail store.

26. A system for guiding a customer to a product available for sale in a retail store, comprising:

entry means for entering at least one product code;

retrieval means, responsive to the entry means, for retrieving product location information for at least one product corresponding to the entered at least one product code; and

presentation means, responsive to the retrieval means, for presenting the retrieved product location information to the customer.

38. A system for guiding a customer to a product available for sale in a retail store, comprising:

a portable computing device in which a shopping list is stored;

a computer in communication with the portable computing device; and

a printer controlled by the computer to print product location information corresponding to items on the shopping list.

42. A method of guiding a customer to a product available for sale in a retail store, the method comprising the steps of:

uploading a shopping list from a portable computing device to a computer;

retrieving product location information for items included in the uploaded shopping list; and

presenting the retrieved product location information to the customer.

43. The method of claim 42, wherein the presenting step includes printing the retrieved product location information.

44. The method of claim 43, wherein the printed product location information is in the form of a map of the retail store.

45. The method of claim 44, wherein the map includes an indication of a path for the customer to follow.

46. The method of claim 43, wherein a quantity of at least one item of the shopping list is printed together with the retrieved product location information.

47. The method of claim 43, wherein an indication that an item of the shopping list is not available is printed together with the retrieved product location information.

48. The method of claim 47, wherein an indication of an alternative to the unavailable item is printed together with the retrieved product location information.

49. The method of claim 43, wherein comparison shopping information for at least one item of the shopping list is printed together with the retrieved product location information.

50. A computer program product comprising:

a medium readable by a computer, the computer readable medium having computer program code adapted to;

receive entry of at least one product code;

retrieve product location information for at least one product corresponding to the received at least one product code; and

present the retrieved product location code to a customer.

51. A method of guiding a customer to a product available for sale in a retail store, the method comprising the steps of:

selecting a product from an on-line catalog;

retrieving product location information for the selected product; and

presenting the retrieved product location information to the customer.

52. The method of claim 51, further comprising selecting a store location.