Method and apparatus for message escalation by digital assistants
First Claim
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1. A method, comprising:
- receiving information of an event;
determining whether or not the event is of enough importance to the user to contact a first person concerning the event; and
if the event is of enough importance to the user, then selecting a first person to contact, selecting a first way to contact the first person, attempting to contact the first person using the first way, and waiting for a period of time for the first person to respond.
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Abstract
A method and apparatus for escalating messages to a user concerning events of importance to the user comprising receiving information concerning an event, evaluating its importance to the user, and if the event is determined to be important enough for the user to be contacted, selecting a first way of contacting the user and using that first way to do so, waiting for a period of time for the user to respond, and if the user does not respond, selecting a second way of contacting the user and using that second way to do so.
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Citations
30 Claims
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1. A method, comprising:
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receiving information of an event;
determining whether or not the event is of enough importance to the user to contact a first person concerning the event; and
if the event is of enough importance to the user, then selecting a first person to contact, selecting a first way to contact the first person, attempting to contact the first person using the first way, and waiting for a period of time for the first person to respond. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 27, 28, 29, 30)
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14. A computer readable medium comprising instructions, which when executed by a processor, causes the processor to:
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receive information of an event;
determine whether or not the event is important enough to the user to contact a first person concerning the event; and
select a first person to contact, select a first way to contact the first person, attempt to contact the first person using the first way, and wait for a period of time for the first person to respond, if the event is of enough importance to the user.
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26. A method, comprising:
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receiving information concerning at least one activity in a users schedule, at least one subject of interest to the user, a first way to contact a first person selected by the user, at least one preference of the first person for how the first person is to be contacted, and at least one requirement of the first person restricting when the first person may be contacted;
receiving information concerning an event;
referring to the information concerning the at least one activity and the at least one subject of interest to determine if the event is of importance enough to the user to contact the first person; and
referring to the information concerning the first way to contact the first person, the at least one preference and the at least one requirement to determine how to contact the first person.
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Specification