Quality function development support method and storage medium

• US 20020184083A1
• Filed: 05/30/2002
• Published: 12/05/2002
• Est. Priority Date: 05/31/2001
• Status: Abandoned Application

• Current Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation)
• Original Assignee: Kabushiki Kaisha Toshiba (Toshiba Corporation)
• Inventors: Nakano, Takashi, Noguchi, Kunio, Kyoya, Yuji
• Application Number:
  US10/157,154
• Publication Number:
  US 20020184083A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A method of supporting creation of a quality function development chart which converts customer requirements to product characteristics urges input of customer requirements, urges input of product characteristics associated with the customer requirements, urges input of a degree of association of the customer requirements and the product characteristics, and urges input of a design quality for each of the product characteristics.

Claims

1. A method of supporting creation of a quality function development chart that converts customer requirements to product characteristics, comprising:

urging input of the customer requirements;

urging input of product characteristics associated with the customer requirements;

urging input of a degree of association between the customer requirements and the product characteristics;

urging input of a satisfaction degree of the customer requirements;

urging input of a comparison value to be compared with the satisfaction degree of the customer requirements; and

urging input of a target quality that is a goal of the customer requirements.

2. The method according to claim 1, further comprising:

urging input of a benchmark value of the product characteristics; and

urging input of a design quality for each of the product characteristics.

3. The method according to claim 1, further comprising:

sensing information inputted into the quality function development chart; and

displaying a field of the quality function development chart at which input should be carried out along with predetermined guidance information, based on a result of sensing.

4. The method according to claim 1, further comprising:

referring to voice of customer information when the customer requirements is input; and

associating the voice of customer information with the customer requirements.

5. The method according to claim 1, further comprising:

displaying a graph indicating a relationship between the satisfaction degree and the comparison value when the input of the design quality is urged.

6. The method according to claim 5, wherein a plurality of comparison values are input and a graph indicating a relationship between the satisfaction degree and a largest comparison value is displayed when the input of the design quality is urged.

7. The method according to claim 1, further comprising:

displaying a mark expressing that one customer requirements and one product characteristics should be associated in the quality function development chart when the degree of association between the customer requirements and the product characteristics is urged.

8. The method according to claim 1, further comprising:

urging input of a direction of improvement for the product characteristics; and

urging resetting of an opposite direction of improvement when it is detected that the opposite direction of improvement is set for the product characteristics associated with a plurality of customer requirements.

9. The method according to claim 1, further comprising:

determining whether or not an association between the customer requirements and the product characteristics correspond to a predetermined rule; and

urging re-association between the customer requirements and the product characteristics when the association is against the rule.

10. The method according to claim 1, further comprising:

calculating a first importance rating of the product characteristics in accordance with an independent weighting method, from a degree of association between the customer requirements and the product characteristics;

calculating a second importance rating of the product characteristics in accordance with a proportional weighting method, from the degree of association between the customer requirements and the product characteristics; and

calculating a guideline based on the first importance rating and the second importance rating.

11. The method according to claim 1, further comprising:

urging input of a benchmark value with respect to the product characteristics;

determining whether or not an association between the customer requirements and the product characteristics is appropriate, based on the inputted satisfaction degree of the customer requirements and the inputted benchmark value of the product characteristics; and

displaying an inappropriate combination of the customer requirements and the product characteristics when it is determined that the association is not appropriate.

12. The method according to claim 11, wherein it is determined that the association between the customer requirements and the product characteristics is not appropriate when a trend of the inputted satisfaction degree of the customer requirements is inconsistent with a trend of the inputted benchmark value of a corresponding product characteristics.

13. The method according to claim 2, further comprising:

urging input of a benchmark value with respect to the product characteristics;

determining whether or not an association between the design quality and the target quality is appropriate, based on the inputted satisfaction degree of the customer requirements and the inputted benchmark value of the product characteristics; and

displaying an inappropriate combination of the customer requirements and the product characteristics when it is determined that the association is not appropriate.

14. The method according to claim 13, wherein it is determined that the association between the design quality and the target quality is appropriate when a relationship between the inputted satisfaction degree of the customer requirements and the target quality is inconsistent with a relationship between the inputted benchmark value and the design quality.

15. The method according to claim 2, further comprising:

urging input of a benchmark value with respect to the product characteristics; and

displaying a guideline for the design quality based on the inputted satisfaction degree of the customer requirements and the inputted benchmark value.

17. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to urge input of a benchmark value of the product characteristics; and

computer readable program code means for causing a computer to urge input of a design quality for each of the product characteristics.

18. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to display a graph indicating a relationship between the satisfaction degree and the comparison value when the input of the design quality is urged.

19. The article of manufacture according to claim 18, wherein a plurality of comparison values are input and a graph indicating a relationship between the satisfaction degree and a largest comparison value is displayed when the input of the design quality is urged.

20. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to display a mark expressing that one customer requirements and one product characteristics should be associated in the quality function development chart when the degree of association between the customer requirements and the product characteristics is urged.

21. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to urge input of a direction of improvement for the product characteristics; and

computer readable program code means for causing a computer to urge resetting of an opposite direction of improvement when it is detected that the opposite direction of improvement is set for the product characteristics associated with a plurality of customer requirements.

22. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to determine whether or not an association between the customer requirements and the product characteristics correspond to a predetermined rule; and

computer readable program code means for causing a computer to urge re-association between the customer requirements and the product characteristics when the association is against the rule.

23. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to calculate a first importance rating of the product characteristics in accordance with an independent weighting method, from a degree of association between the customer requirements and the product characteristics;

computer readable program code means for causing a computer to calculate a second importance rating of the product characteristics in accordance with a proportional weighting method, from the degree of association between the customer requirements and the product characteristics; and

computer readable program code means for causing a computer to calculate a guideline based on the first importance rating and the second importance rating.

24. The article of manufacture according to claim 16, further comprising:

computer readable program code means for causing a computer to urge input of a benchmark value with respect to the product characteristics;

computer readable program code means for causing a computer to determine whether or not an association between the customer requirements and the product characteristics is appropriate, based on the inputted satisfaction degree of the customer requirements and the inputted benchmark value of the product characteristics; and

computer readable program code means for causing a computer to display an inappropriate combination of the customer requirements and the product characteristics when it is determined that the association is not appropriate.

25. The article of manufacture according to claim 17, further comprising:

computer readable program code means for causing a computer to urge input of a benchmark value with respect to the product characteristics;

computer readable program code means for causing a computer to determine whether or not an association between the design quality and the target quality is appropriate, based on the inputted satisfaction degree of the customer requirements and the inputted benchmark value of the product characteristics; and

computer readable program code means for causing a computer to display an inappropriate combination of the customer requirements and the product characteristics when it is determined that the association is not appropriate.

26. The article of manufacture according to claim 17, further comprising:

computer readable program code means for causing a computer to urge input of a benchmark value with respect to the product characteristics; and

computer readable program code means for causing a computer to display a guideline for the design quality based on the inputted satisfaction degree of the customer requirements and the inputted benchmark value.

16. An article of manufacture comprising a computer usable medium having computer readable program code means of supporting creation of a quality function development chart which converts customer requirements to product characteristics embodied therein, the computer readable program code means comprising:

computer readable program code means for causing a computer to urge input of the customer requirements;

computer readable program code means for causing a computer to urge input of product characteristics associated with the customer requirements;

computer readable program code means for causing a computer to urge input of a degree of association between the customer requirements and the product characteristics;

computer readable program code means for causing a computer to urge input of a satisfaction degree of the customer requirements;

computer readable program code means for causing a computer to urge input of a comparison value to be compared with the satisfaction degree of the customer requirements; and

computer readable program code means for causing a computer to urge input of a target quality that is a goal of the customer requirements.