Enterprise service delivery technical model
First Claim
1. A method for creating a technical model for use in developing a delivery framework based on an enterprise service delivery technical framework for operating a customer'"'"'s information technology systems, comprising the steps of:
- creating a list of architectural building blocks; and
establishing building block relationships between the architectural building blocks.
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Accused Products
Abstract
An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture as the framework for an enterprise systems management technical solution results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer'"'"'s information technology infrastructure to determine which of the building blocks of the model are to be used for the customer'"'"'s information technology operation.
31 Citations
26 Claims
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1. A method for creating a technical model for use in developing a delivery framework based on an enterprise service delivery technical framework for operating a customer'"'"'s information technology systems, comprising the steps of:
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creating a list of architectural building blocks; and
establishing building block relationships between the architectural building blocks. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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- 11. A technical model for use in developing a delivery framework based on an enterprise service delivery technical framework for operating a customer'"'"'s information technology systems, the technical model comprising a list of architectural building blocks, and building block relationships between the architectural building blocks.
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21. A computer program product adaptable for storage on a computer readable medium, the computer program product operable for creating a technical model for use in developing a delivery framework based on an enterprise service delivery technical framework for operating a customer'"'"'s information technology systems, the computer program product comprising the program steps of:
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creating a list of architectural building blocks; and
establishing building block relationships between the architectural building blocks. - View Dependent Claims (22, 23, 24, 25)
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26. A data processing system operable for creating a technical model for use in developing a delivery framework based on an enterprise service delivery technical framework for operating a customer'"'"'s information technology systems, comprising:
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a processor;
an input device;
an output device;
a memory unit; and
a bus system for coupling the processor to the input device, output device, and memory unit, the processor further comprising;
circuitry for creating a list of architectural building blocks; and
circuitry for establishing building block relationships between the architectural building blocks, wherein the building block relationships between the architectural building blocks are established into logical levels in accordance with inputted predefined principles and key requirements, wherein the architectural building blocks and building block relationships between the architectural building blocks are static for use in developing the enterprise service delivery technical framework for a plurality of heterogeneous customer environments, wherein the enterprise service delivery technical framework includes design objects and relationships between the design objects that are specific to a particular customer environment, wherein the design objects and the relationships between the design objects are developed as a function of the architectural building blocks and the relationships between the architectural building blocks.
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Specification