Food-making, -delivery, and -carry-out system and method

• US 20020188492A1
• Filed: 06/11/2002
• Published: 12/12/2002
• Est. Priority Date: 06/11/2001
• Status: Abandoned Application

• Current Assignee: Robert L. Borton
• Original Assignee: Robert L. Borton
• Inventors: Borton, Robert L.
• Application Number:
  US10/167,609
• Publication Number:
  US 20020188492A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities

Abstract

A system and method for strategical making, delivery, and carry-out of food orders for use by a store in the business of making, delivering, and permitting carry-out of food such that the food is optimally fresh upon delivery to and carry-out by customers of the store includes a display. The system and method also includes taking and entering into the system new orders from customers of the store for making, delivery, and carry-out of food. The system further forms groups of the new and pending delivery orders such that the orders of each group have substantially compatible delivery routes or locations. The system further determines strategically the sequence and timing in which the new and pending delivery and carry-out orders or groups of orders will be made and delivered to delivery customers and picked-up by carry-out customers, respectively, such that the orders are delivered and ready for pick-up in a substantially minimum amount of time upon completion of making the orders. The system further displays the next order or group of orders to be made according to the determination.

Claims

1. A system and method for strategical making, delivery, and carry-out of food orders for use by a store in the business of making, delivering, and permitting carry-out of food such that the food is optimally fresh upon delivery by drivers to and carry-out by customers of the store and wherein said system includes a display, said system and method comprising:

taking and entering into said system new orders from customers of the store for making, delivery, and carry-out of food;

forming groups of the new and pending delivery orders such that the orders of each group have substantially compatible delivery routes or locations;

determining strategically the sequence and timing in which the new and pending delivery and carry-out orders or groups of orders will be made and delivered to delivery customers and picked-up by carry-out customers, respectively, such that the orders are delivered and ready for pick-up in a substantially minimum amount of time upon completion of making the orders; and

displaying the next order or group of orders to be made according to said determination.

2. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said determination is based upon the number of delivery and carry-out orders, directions of the substantially compatible delivery routes with respect to the store and distances from the store of the substantially compatible delivery locations, and availability of drivers to deliver the delivery orders.

3. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system further includes an indicator adapted to indicate that the orders or groups of orders have been made and at least one pending order is to be made immediately and to track times.

4. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 3, wherein said indicator includes a laser through which a hand can be swiped to indicate that the orders or groups of orders have been made and to track times.

5. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to calculate and update estimated amounts of time to complete making of new orders and the pending orders that are to be made before the new orders and times for arrival of orders at delivery locations, readiness for pick-up of orders by carry-out customers, and availability of drivers at the store to deliver the orders.

6. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein upon orders being displayed, tickets for the orders are generated that include information regarding the respective customers and the orders.

7. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to delay displaying delivery orders until sufficiently prior to availability of drivers to deliver the orders such that making of the orders is completed at approximately the time the drivers become available.

8. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 5, wherein said system is adapted to be integrated with work schedules of the delivery drivers to allow said system to factor the drivers in or out of future calculated delivery-time estimates.

9. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system further includes map coordinates of the delivery locations to determine distances from the store of and routes to the delivery locations.

10. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to generate an inquiry whether means are necessary for the delivery drivers to enter a delivery location.

11. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to display special-message lines for making individual orders and to erase such lines upon new orders being entered into said system.

12. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to monitor the quantities of particular types of food in the store, subtract from or add to the quantities, display the resulting quantities upon completion of making orders that include the particular types of food, and note the times the store ran out of the particular types of food and not permit entry of orders including the particular types of food.

13. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 5, wherein said system is adapted to allow for margins of error in the calculated time estimates.

14. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to calculate the rate at which the orders are being made with respect to the calculated estimated amounts of time to make the orders.

15. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 13, wherein said system further includes a safety mechanism whereby when time periods between making of orders are formed that are greater than the time periods designated for margins of error and sufficient in which to make new orders, the new orders may be made prior to all pending orders.

16. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 5, wherein said system is adapted to, upon calculating estimated amounts of time to complete making of the orders, calculate estimated amounts of time to complete making of each item of the order according to what the item is, to inventory the number of pre-made items in the store such that said system assigns no additional time to prepare such items, and to categorize items into various classes.

17. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system further includes an option for mistakes committed in making orders whereby such orders are given priority while said system determines strategically the sequence and timing in which the priority and pending delivery and carry-out orders or groups of orders will be made and delivered to delivery customers and picked-up by carry-out customers, respectively.

18. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is adapted to take and enter into said system new orders from dine-in customers of the store for strategical making, delivery, carry-out, and dine-in of food orders for use by a store in the business of making, delivering, and permitting carry-out and dine-in of food such that the food is optimally fresh upon delivery by drivers to and carry-out by and dining of customers of the store.

19. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein said system is implemented in a computer program and carried-out on a computer system that includes at least a computer having a memory, a processor, the display, and a user-input mechanism.

20. The system and method for strategical making, delivery, and carry-out of food orders as set forth in claim 1, wherein the food orders include orders for pizza-related products.