Supplier provided product information service

• US 20020188520A1
• Filed: 06/08/2001
• Published: 12/12/2002
• Est. Priority Date: 06/08/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Greens, David Perry, Stern, Edith Helen, Yu, Philip Shi-Lung, Willner, Barry Edward
• Application Number:
  US09/877,285
• Publication Number:
  US 20020188520A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 30/0629 for generating comparisons
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0639 Item locations

Abstract

A system, method, and computer program product for providing a post-sale customer service facility is disclosed. The present invention provides a commercial web site in which an inventory of products sold to a customer is maintained. The customer can use the inventory to look up information from the seller or manufacturer regarding the product or can engage in interactive information exchange with the seller'"'"'s web site concerning the product.

Claims

1. A method for providing information to sales customers, comprising the steps of:

establishing a data record associated with a product;

receiving first data from a seller;

storing the first data in the data record;

receiving second data from a buyer;

storing the second data in the data record; and

responsive to a display request from the buyer, displaying selected data from the data record.

2. The method of claim 1, wherein the step of establishing is executed in response to the buyer'"'"'s buying the product.

3. The method of claim 1, wherein the selected data includes the first data.

4. The method of claim 1, wherein the selected data includes the second data.

5. The method of claim 1, wherein the first data includes at least one of a recommended maintenance schedule, a recommended problem fix, product usage information, maintenance history, errors in performance, a statistic, and a white paper.

6. The method of claim 1, wherein the second data includes at least one of maintenance history, user experience, user guidelines, information on similar products, consumables usage, errors in performance, an identity of a user, a use for the product, a location of the product and information on related products.

7. The method of claim 1, further comprising the step of:

receiving third data from the seller;

receiving fourth data from the buyer;

synthesizing fifth data from the third data and the fourth data; and

storing the fifth data in the data record.

8. The method of claim 7, wherein the selected data includes the fifth data.

9. The method of claim 7, wherein the fifth data includes at least one of an order status, an order price, an order quantity, and an order date.

10. The method of claim 7, wherein the fifth data includes a comparison with a statistic.

11. The method of claim 1, wherein the step of displaying includes displaying the selected data in a web browser.

12. The method of claim 1, further comprising the step of:

responsive to a buy request from the buyer, ordering a related product, wherein the related product is related to the product.

13. The method of claim 1, further comprising the step of:

displaying a quote of availability of the product to the buyer.

14. The method of claim 1, further comprising the step of:

authenticating the buyer.

15. The method of claim 1, further comprising the step of:

analyzing at least one of the first data and the second data to produce an inference.

16. The method of claim 15, further comprising the step of:

reporting the inference to the buyer.

17. The method of claim 15, further comprising the step of:

reporting the inference to the seller.

18. The method of claim 1, further comprising the steps of:

receiving third data from a device in a communications network; and

storing the third data in the data record.

19. The method of claim 18, wherein the device is the product.

20. The method of claim 18, wherein the device is related to the product.

21. A computer program product, in a computer-readable medium, for providing information to sales customers, comprising instructions for:

establishing a data record associated with a product;

receiving first data from a seller;

storing the first data in the data record;

receiving second data from a buyer;

storing the second data in the data record; and

responsive to a display request from the buyer, displaying selected data from the data record.

22. The computer program product of claim 21, wherein the instructions for establishing are executed in response to the buyer'"'"'s buying a product.

23. The computer program product of claim 21, wherein the selected data includes the first data.

24. The computer program product of claim 21, wherein the selected data includes the second data.

25. The computer program product of claim 21, wherein the first data includes at least one of a recommended maintenance schedule, a recommended problem fix, product usage information, maintenance history, errors in performance, a statistic, and a white paper.

26. The computer program product of claim 21, wherein the second data includes at least one of maintenance history, user experience, user guidelines, information on similar products, consumables usage, errors in performance, a user identity, a use for the product, a location of the product, and information on related products.

27. The computer program product of claim 21, further comprising instructions for:

receiving third data from the seller;

receiving fourth data from the buyer;

synthesizing fifth data from the third data and the fourth data; and

storing the fifth data in the data record.

28. The computer program product of claim 27, wherein the selected data includes the fifth data.

29. The computer program product of claim 27, wherein the fifth data includes at least one of an order status, an order price, an order quantity, and an order date.

30. The computer program product of claim 27, wherein the fifth data includes a comparison with a statistic.

31. The computer program product of claim 21, wherein the instructions for displaying include instructions for displaying the selected data in a web browser.

32. The computer program product of claim 21, further comprising instructions for:

responsive to a buy request from the buyer, ordering a related product, wherein the related product is related to the product.

33. The computer program product of claim 21, further comprising instructions for:

displaying a quote of availability of the product to the buyer.

34. The computer program product of claim 21, further comprising instructions for:

authenticating the buyer.

35. The computer program product of claim 21, further comprising instructions for:

analyzing at least one of the first data and the second data to produce an inference.

36. The computer program product of claim 35, further comprising instructions for:

reporting the inference to the buyer.

37. The computer program product of claim 35, further comprising instructions for:

reporting the inference to the seller.

38. The computer program product of claim 21, further comprising instructions for:

receiving third data from a device in a communications network; and

storing the third data in the data record.

39. The computer program product of claim 38, wherein the device is the product.

40. The computer program product of claim 38, wherein the device is related to the product.

41. An apparatus for providing information to sales customers, comprising means for:

establishing a data record associated with a product;

receiving first data from a seller;

storing the first data in the data record;

receiving second data from a buyer;

storing the second data in the data record; and

responsive to a display request from the buyer, displaying selected data from the data record.

42. The apparatus of claim 41, wherein the means for establishing operates in response to the buyer'"'"'s buying the product.

43. The apparatus of claim 41, wherein the selected data includes the first data.

44. The apparatus of claim 41, wherein the selected data includes the second data.

45. The apparatus of claim 41, wherein the first data includes at least one of a recommended maintenance schedule, a recommended problem fix, product usage information, maintenance history, errors in performance, a statistic, and a white paper.

46. The apparatus of claim 41, wherein the second data includes at least one of maintenance history, user experience, user guidelines, information on similar products, errors in performance, consumables usage, a user identity, a use for the product, a location of the product, and information on related products.

47. The apparatus of claim 41, further comprising means for:

receiving third data from the seller;

receiving fourth data from the buyer;

synthesizing fifth data from the third data and the fourth data; and

storing the fifth data in the data record.

48. The apparatus of claim 47, wherein the selected data includes the fifth data.

49. The apparatus of claim 47, wherein the fifth data includes at least one of an order status, an order price, an order quantity, and an order date.

50. The apparatus of claim 47, wherein the fifth data includes a comparison with a geographically based statistic.

51. The apparatus of claim 41, wherein the means for displaying includes means for displaying the selected data in a web browser.

52. The apparatus of claim 41, further comprising means for:

responsive to a buy request from the buyer, ordering a related product, wherein the related product is related to the product.

53. The apparatus of claim 41, further comprising means for:

displaying a quote of availability of the product to the buyer.

54. The apparatus of claim 41, further comprising means for:

authenticating the buyer.

55. The apparatus of claim 41, further comprising means for:

analyzing at least one of the first data and the second data to produce an inference.

56. The apparatus of claim 55, further comprising means for:

reporting the inference to the buyer.

57. The apparatus of claim 55, further comprising means for:

reporting the inference to the seller.

58. The apparatus of claim 41, further comprising means for:

receiving third data from a device in a communications network; and

storing the third data in the data record.

59. The apparatus of claim 58, wherein the device is the product.

60. The apparatus of claim 58, wherein the device is related to the product.

61. A data processing system to provide information to sales customers, comprising:

a bus system;

a processing unit, attached to the bus system and including at least one processor;

a memory, attached to the bus system; and

a set of instructions,

wherein the processing unit executes the set of instructions to perform the acts of;

establishing a data record associated with a product;

receiving first data from a seller;

storing the first data in the data record;

receiving second data from a buyer;

storing the second data in the data record; and

responsive to a display request from the buyer, displaying selected data from the data record.

62. The data processing system of claim 61, wherein the act of establishing is performed in response to the buyer'"'"'s buying the product.

63. The data processing system of claim 61, further comprising:

a communications unit attached to the bus system,

wherein the data processing system receives input from the buyer and displays output to the buyer through the communications unit.

64. The data processing system of claim 61, wherein the act of displaying the selected data includes displaying the selected data in a web browser.