Enterprise service delivery technical framework
First Claim
1. A technical framework for use in delivering a specific set of information technology services for a customer, comprising:
- a list of design objects created as a function of a solution scope for the information technology services for the customer; and
designated relationships between the design objects as a function of specific solution requirements for the information technology services for the customer.
1 Assignment
0 Petitions
Accused Products
Abstract
An Enterprise Service Delivery Technical Architecture includes a Technical Model, and a Technical Delivery Framework, and is designed to facilitate the development of complete enterprise service management solutions. The use of the Enterprise Service Delivery Technical Architecture results in solution designs created to be independent of the technology platform being managed with a view that meets the overall business requirements that span the technology platforms within a business environment. An information technology infrastructure already in place for a customer is analyzed and broken down to its very lowest level building blocks. Then the building blocks within the model of the technical architecture are mapped with the building blocks of the customer'"'"'s information technology infrastructure to determine which of the building blocks of the model are to be used for the customer'"'"'s information technology operation. A specific technical delivery framework is developed for each customer.
-
Citations
21 Claims
-
1. A technical framework for use in delivering a specific set of information technology services for a customer, comprising:
-
a list of design objects created as a function of a solution scope for the information technology services for the customer; and
designated relationships between the design objects as a function of specific solution requirements for the information technology services for the customer. - View Dependent Claims (2, 3, 4, 5, 12, 13, 14, 15)
-
-
6. A method for creating a technical framework for use in delivering a specific set of information technology services for a customer, comprising the steps of:
-
creating a list of design objects as a function of a solution scope for the information technology services for the customer; and
designating relationships between the design objects as a function of specific solution requirements for the information technology services for the customer. - View Dependent Claims (7, 8, 9, 10)
-
-
11. A technical framework for use in delivering a specific set of information technology services for a customer, comprising:
-
a list of design objects created as a function of a solution scope for the information technology services for the customer; and
designated relationships between the design objects as a function of specific solution requirements for the information technology services for the customer. - View Dependent Claims (17, 18, 19, 20)
-
-
16. A computer program product adaptable for storage on a computer readable medium and operable for creating a technical framework for use in delivering a specific set of information technology services for a customer, comprising the program steps of:
-
creating a list of design objects as a function of a solution scope for the information technology services for the customer; and
designating relationships between the design objects as a function of specific solution requirements for the information technology services for the customer.
-
-
21. A data processing system operable for creating a technical framework for use in delivering a specific set of information technology services for a customer, comprising:
-
a processor;
an input device;
an output device;
a memory unit; and
a bus system for coupling the processor to the input device, output device, and memory unit, the processor further comprising;
circuitry for creating a list of design objects as a function of a solution scope for the information technology services for the customer, wherein the design objects are created from architectural building blocks of an enterprise service delivery technical model;
circuitry for designating relationships between the design objects as a function of specific solution requirements for the information technology services for the customer, wherein the designated relationships between the design objects are created from relationships between the architectural building blocks of the enterprise service delivery technical model; and
circuitry for developing a detailed technical design for the information technology services for the customer based on tool selection criteria that are dependent upon the list of design objects and the designated relationships between the design objects.
-
Specification