Quote-to-order on-line tool

• US 20020194089A1
• Filed: 08/21/2002
• Published: 12/19/2002
• Est. Priority Date: 06/25/1999
• Status: Abandoned Application

• Current Assignee: Dell USA LP (Dell Technologies Inc.)
• Original Assignee: Dell USA LP (Dell Technologies Inc.)
• Inventors: Clifton, David, Isaacs, Dan, Moore, Adam, Dolan, Laurie
• Application Number:
  US10/224,803
• Publication Number:
  US 20020194089A1
• Time in Patent Office: Days
• US Class Current: 705/26.4
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes

Abstract

Method and apparatus for providing a customer with a quote number identifying a selected PC configuration, which quote number can be later provided by the customer either via telephone or web site to facilitate the process of ordering the selected configuration. When a customer completes the configuration of a PC with a sales representative over the telephone, the sales representative provides the customer with a unique quote number identifying the selected configuration, information about the customer, and any other information the possession of which is necessary or useful in subsequently ordering the selected configuration. Later, when the customer has decided to order the PC, he or she simply accesses the web site of the vendor, enters the quote number in the appropriate field, and clicks on a “place order” button or menu selection, thereby ordering the PC on-line. Alternatively, the customer may contact the vendor via telephone and provide the quote number to any available sales representative, whether or not that sales representative originally assisted the customer in configuring the PC, to enable that sales representative to place the order for the customer.

Claims

1. A method of operating a computer server to provide configuration and quotation information to a user, the method comprising the steps of:

receiving by the computer server a quotation number previously provided to the user by a sales representative; and

providing to the user configuration and quote information corresponding to the quotation number.

2. The method of claim 1 wherein the quotation number is received from a user at a user terminal.

3. The method of claim 1 wherein the receiving and providing is accomplished via an Internet connection between the server and the user.

4. The method of claim 3 wherein the quotation number is entered by the user in a designated field of an Internet web site.

5. The method of claim 1 wherein the server is maintained by a vendor.

6. The method of claim 5 wherein the quotation number is provided to the user during a telephone conversation with a sales representative of the vendor.

7. Apparatus for operating a computer server to provide configuration and quotation information to a user comprising:

means for receiving by the computer server a quotation number previously provided to the user by a sales representative; and

means for providing to the user configuration and quote information corresponding to the quotation number.

8. The apparatus of claim 7 wherein the quotation number is received from a user at a user terminal.

9. The apparatus of claim 7 wherein the receiving and providing is accomplished via an Internet connection between the server and the user.

10. The apparatus of claim 9 wherein the quotation number is entered by the user in a designated field of an Internet web site.

11. The apparatus of claim 7 wherein the server is maintained by a vendor.

12. The apparatus of claim 11 wherein the quotation number is provided to the user during a telephone conversation with a sales representative of the vendor.

14. The system of claim 13 wherein the quotation number is received by the server from the user terminal.

15. The system of claim 13 wherein the server and user terminal are connected via an Internet connection.

16. The system of claim 15 wherein the quotation number is entered by the user in a designated field of an Internet web site.

17. The system of claim 15 wherein the server is maintained by a vendor.

18. The system of claim 17 wherein the quotation number is provided to the user during a telephone conversation with a sales representative of the vendor.

13. A system for providing quotation and configuration information to a user comprising:

a server for receiving a quotation number and for providing quotation and configuration information corresponding to the quotation number; and

a user terminal connected to the server for receiving the quotation and configuration information from the server.