Method and system for processing incoming calls on a communication unit
First Claim
1. A method of responding to calls received by a communication unit that receives calls via two or more directory numbers, the method comprising the steps of:
- a) receiving, from a caller a call over one of said two or more directory numbers;
b) identifying the one of the two or more directory numbers over which the call is received; and
c) responding to the call by performing a general disposition instruction corresponding to the one of the two or more directory numbers identified in step b.
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Accused Products
Abstract
A method is provided for a wireless message receiving apparatus to selectively and independently respond to received messages having multiple directory numbers associated therewith. Each directory number associated with the wireless communication unit is considered to be associated with one of a plurality of user personas or identities. For example, a first directory number may be associated with a “worker” identity, a second directory number may be associated with a “homemaker” identity” and so on. When a caller dials one of the directory numbers, the caller is considered to be accessing the associated user persona. The communication unit, upon receiving a call, responsively identifies the persona that is being accessed and independently responds in accordance with a pre-stored general disposition instruction.
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Citations
16 Claims
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1. A method of responding to calls received by a communication unit that receives calls via two or more directory numbers, the method comprising the steps of:
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a) receiving, from a caller a call over one of said two or more directory numbers;
b) identifying the one of the two or more directory numbers over which the call is received; and
c) responding to the call by performing a general disposition instruction corresponding to the one of the two or more directory numbers identified in step b. - View Dependent Claims (2, 3)
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4. A method of responding to calls received by a communication unit that receives calls via two or more directory numbers, the method comprising the steps of:
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a) receiving from a caller a call over one of said two or more directory numbers;
b) identifying the one of the two or more directory numbers over which the call is received;
c) identifying the calling number from which the call is placed;
d) determining whether the call from the identified calling number to the identified one directory number is subject to an exception disposition instruction;
e) where it is determined that the identified calling number to the identified one directory number is not subject to an exception disposition instruction in step d, responding to the call by performing a general disposition instruction for the identified one directory number; and
f) where it is determined that the identified calling number to the identified one directory number is subject to an exception disposition instruction in step d, responding to the call by performing the exception disposition instruction. - View Dependent Claims (5, 6, 7, 8, 9, 10)
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- 11. A communication unit responsive to a call from a caller at a calling number and received via one of two or more directory numbers, the communication unit comprising a processor, the processor a) identifying the one of the two or more directory numbers over which the call is received, b) identifying the calling number from which the call is placed and c) determining whether the call from the identified calling number to the identified one directory number is subject to an exception disposition instruction, wherein where the processor determines that the identified calling number to the identified one directory number is not subject to an exception disposition instruction, the processor responds to the call by initiating a general disposition instruction for the identified one directory number and wherein where the processor determines that the identified calling number to the identified one directory number is subject to an exception disposition instruction, the processor responds to the call by performing the exception disposition instruction.
Specification