Method and system for reducing unsolicited communications via multiple channels of communication
First Claim
1. A method for reducing unwanted communications via multiple communication channels, the method comprising the steps of:
- establishing a contact with a consumer;
offering a privacy service wherein the privacy service comprises reducing unsolicited communications for a combination of communication channels to the consumer;
enrolling the consumer to receive the privacy service via a single consumer contact;
processing consumer information for a consumer selected combination of communication channels;
parsing consumer information; and
forwarding parsed consumer information to one or more preference services to enable one or more marketers to purge one or more contact lists.
2 Assignments
0 Petitions
Accused Products
Abstract
A method and system for reducing wanted communications from providers (e.g., service and/or product providers, advertisers, etc.) via multiple channels of communication, such as email, mail and telemarketing calls, through a single consumer contact are disclosed. A consumer may pay a one-time, periodic or other type of fee in order to provide the consumer'"'"'s contact information, which may include name, address, telephone number and email address. The present invention may parse the consumer'"'"'s information where relevant information may be forwarded to the appropriate database or databases. Marketers may be informed of the consumer'"'"'s request via the one or more databases where marketing contact lists may be purged of consumer contact information. As a result, unsolicited communications via multiple channels of communication may be reduced. The present invention further provides a service that may be sold in conjunction with other products and services of a provider/client entity. Privacy features of the present invention may be easily combined with other products and services. In addition, privacy features of the present invention may be offered to consumers when they complain about marketing tactics and/or other privacy concerns.
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Citations
26 Claims
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1. A method for reducing unwanted communications via multiple communication channels, the method comprising the steps of:
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establishing a contact with a consumer;
offering a privacy service wherein the privacy service comprises reducing unsolicited communications for a combination of communication channels to the consumer;
enrolling the consumer to receive the privacy service via a single consumer contact;
processing consumer information for a consumer selected combination of communication channels;
parsing consumer information; and
forwarding parsed consumer information to one or more preference services to enable one or more marketers to purge one or more contact lists. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for reducing unwanted communications via multiple communication channels, the method comprising the steps of:
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enabling a provider to establish a contact with a consumer to offer one or more of product, service, advertisement and information to the consumer;
offering a privacy service to the consumer through the provider wherein the privacy service comprises reducing unsolicited communications for a combination of communication channels to the consumer;
enrolling the consumer to receive the privacy service via a single consumer contact with the provider; and
forwarding consumer information to a processor for processing consumer information for a consumer selected combination of communication channels and to enable one or more marketers to purge one or more contact lists. - View Dependent Claims (8)
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9. A method for reducing unwanted communications via multiple communication channels, the method comprising the steps of:
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establishing a contact with a provider;
requesting a privacy service wherein the privacy service comprises reducing unsolicited communications;
identifying a combination of communication channels from which to reduce unsolicited communications via a single consumer contact; and
providing consumer information at the single consumer contact. - View Dependent Claims (10, 11, 12, 13, 15, 16, 17, 18, 19)
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14. A system for reducing unwanted communications via multiple communication channels, the system comprising:
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contact means for establishing a contact with a consumer;
offering means for offering a privacy service wherein the privacy service comprises reducing unsolicited communications for a combination of communication channels to the consumer;
enrollment means for enrolling the consumer to receive the privacy service via a single consumer contact;
processing means for processing consumer information for a consumer selected combination of communication channels;
parsing means for parsing consumer information; and
forwarding means for forwarding parsed consumer information to one or more preference services to enable one or more marketers to purge one or more contact lists.
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20. A system for reducing unwanted communications via multiple communication channels, the system comprising:
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contact means for enabling a provider to establish a contact with a consumer to offer one or more of product, service, advertisement and information to the consumer;
offering means for offering a privacy service to the consumer through the provider wherein the privacy service comprises reducing unsolicited communications for a combination of communication channels to the consumer;
enrollment means for enrolling the consumer to receive the privacy service via a single consumer contact with the provider; and
forwarding means for forwarding consumer information to a processor for processing consumer information for a consumer selected combination of communication channels and to enable one or more marketers to purge one or more contact lists. - View Dependent Claims (21)
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22. A system for reducing unwanted communications via multiple communication channels, the system comprising:
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contact means for establishing a contact with a provider;
requesting means for requesting a privacy service wherein the privacy service comprises reducing unsolicited communications;
identifying means for identifying a combination of communication channels from which to reduce unsolicited communications via a single consumer contact; and
input means for providing consumer information at the single consumer contact. - View Dependent Claims (23, 24, 25, 26)
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Specification