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Virtual call center

  • US 20030002479A1
  • Filed: 07/02/2001
  • Published: 01/02/2003
  • Est. Priority Date: 07/02/2001
  • Status: Abandoned Application
First Claim
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1. An adapter device, comprising:

  • a telephone port, for coupling to a line connector of a telephone;

    a computer port, for coupling to a communication port of a computer terminal;

    a line port, for coupling to a telephone line, which is linked to a telephone network; and

    processing circuitry, coupled to the telephone port, computer port and line port, and arranged to operate in a plurality of operational modes, including at least;

    a first operational mode, in which the circuitry couples the telephone via the line port to the telephone line so as to enable a telephone call to be conducted over the telephone network using the telephone, while the circuitry conveys data regarding the call to the terminal via the computer port, and a second operational mode, in which the circuitry couples the telephone via the computer port to the computer terminal, so that the telephone operates as an audio input/output device of the terminal.

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