Method and apparatus for web based multiparty counseling
First Claim
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1. A method for providing an interactive counseling session, comprising:
- receiving a counseling request from at least one patient via a computer network;
in response to receipt of said counseling request, identifying a counselor; and
establishing an interactive counseling session between said at least one patient and the and the identified counselor.
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Abstract
A method and apparatus are provided for conducting counseling over the Internet. A server is provided for establishing, controlling and tracking sessions which may include plural patients and one counselor or one counselor and one patient. Each counselor may be simultaneously involved in plural sessions, i.e., it appears to each individual patient that he/she is engaged in one on one counseling. Counselors are thereby able to increase their workload while also able to track their time per patient counseled in order to bill appropriately.
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Citations
31 Claims
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1. A method for providing an interactive counseling session, comprising:
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receiving a counseling request from at least one patient via a computer network;
in response to receipt of said counseling request, identifying a counselor; and
establishing an interactive counseling session between said at least one patient and the and the identified counselor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. Apparatus for providing an interactive counseling session, comprising:
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means for receiving a counseling request from at least one patient via a computer network;
means operable in response to receipt of said counseling request, for identifying a counselor; and
means for establishing an interactive counseling session between said at least one patient and the and the identified counselor. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A computer program product for managing interactive multiparty counseling sessions comprising:
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means for selectively connecting via a computer network with one or more of a plurality of counselors;
means for receiving via a computer network a request for counseling from at least a patient; and
means, operable in response to said means for receiving, for initiating a counseling session between a counselor and at least a patient. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. Apparatus for managing an interactive, multiparty counseling service comprising:
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means for receiving a request for counseling from a patient;
means for determining patient status;
means responsive to said means for determining for updating or creating a patient record;
means for eliciting patient preferences;
first means responsive to said means for eliciting for obtaining information for a third party participant;
second means responsive to said means for eliciting for finding a counselor and group for said patient;
third means responsive to said eliciting means for scheduling an appointment for said patient;
means responsive to said means for finding for notifying a counselor and group of said patient'"'"'s upcoming appointment;
means, active at appointment time, for setting up a communication session among said patient, said counselor, said group and any third party;
means selectively operable for providing a session transcript to said counselor; and
means for tracking and storing session metrics for administrative purposes.
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Specification