Apparatus and method for augmenting a reservation system to provide user defined customized service
First Claim
1. A method of accepting reservation requests in a reservation system, comprising:
- receiving a request for a customized service, wherein the request includes customized service parameters that are not predefined by the reservation system;
determining if the customized service may be provided based on the customized service parameters; and
accepting the request for the customized service if the customized service may be provided.
1 Assignment
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Accused Products
Abstract
An apparatus and method for augmenting a reservation system to provide user defined customized services are provided. The apparatus and method allow a user to enter parameters describing a customized service that the user wishes to obtain with regard to a reservation request. The parameters are then processed by the reservation system to determine if the requested customized service is within the rules and regulations of the reservation system. If the customized service is within the rules and regulations, the reservation system determines which service provider, if any, provides the requested service. A request is then sent to the service provider requesting the customized service. If the service provider responds with an acknowledgment that the service provider can provide the service, the reservation system accepts the customized service request and informs the user of the acceptance and any additional cost for the customized service. If the user confirms that he/she wishes to obtain the customized service, the reservation is completed and the customized service is scheduled. The user'"'"'s account may then be billed for the total charge of the reservation and the customized service.
58 Citations
45 Claims
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1. A method of accepting reservation requests in a reservation system, comprising:
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receiving a request for a customized service, wherein the request includes customized service parameters that are not predefined by the reservation system;
determining if the customized service may be provided based on the customized service parameters; and
accepting the request for the customized service if the customized service may be provided. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 35)
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11. A computer program product in a computer readable medium for accepting reservation requests in a reservation system, comprising:
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first instructions for receiving a request for a customized service, wherein the request includes customized service parameters that are not predefined by the reservation system;
second instructions for determining if the customized service may be provided based on the customized service parameters; and
third instructions for accepting the request for the customized service if the customized service may be provided. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 41, 42, 43)
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21. An apparatus for accepting reservation requests in a reservation system, comprising:
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means for receiving a request for a customized service, wherein the request includes customized service parameters that are not predefined by the reservation system;
means for determining if the customized service may be provided based on the customized service parameters; and
means for accepting the request for the customized service if the customized service may be provided. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 38)
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31. A reservation system, comprising:
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a reservation server; and
at least one client device coupled to the reservation server, wherein the client device submits a request for a customized service to the reservation server, the request including one or more customized service parameters that are not predefined by the reservation server, and wherein the reservation server determines if the customized service may be provided based on the one or more customized service parameters and accepts the request for the customized service if the customized service may be provided. - View Dependent Claims (32, 33, 34, 36, 37, 39, 40)
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44. A method of accepting reservation requests in a reservation system, comprising:
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receiving a request for a customized service as a result of a user interaction with a web page displayed on a user device, wherein the request includes customized service parameters that are not predefined by the reservation system;
responsive to detecting a customized service request, initiating a real-time communication session between a user associated with the user device and a representative associated with a service provider, wherein one endpoint of the communication session is the user device; and
accepting the request for the customized service if the customized service may be provided by the service provider. - View Dependent Claims (45)
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Specification