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Method and system for realizing an avatar in a management operations center implemented in a global ecosystem of interrelated services

  • US 20030004774A1
  • Filed: 03/29/2002
  • Published: 01/02/2003
  • Est. Priority Date: 05/22/2000
  • Status: Active Grant
First Claim
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1. A data processing system implemented method for realizing an avatar as a shared resource among clients in an enterprise comprising:

  • defining an avatar as information related to at least some of communication, skills, responsibilities, experience, physical location, availability, workload and history of work success, wherein the information is based on attributes for a contact;

    registering the avatar in the enterprise; and

    interacting with a service based on the information defining the avatar.

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