Methods, apparatuses and systems enabling a network services provider to deliver application performance management services
First Claim
1. A system allowing for centralized, network application performance management services, comprising:
- a first network, a customer site comprising a second network, an access link between the first network and the second network of the customer site, a managed network operations center operably connected to the first network, the managed network operations center monitoring the access link between the first network and the second network of the customer site, and, a bandwidth management device operably connected to the access link;
wherein the bandwidth management device is operable to monitor network traffic on the access link in relation to bandwidth utilization and application performance and transmit data related to the network traffic to the managed network operations center;
wherein the bandwidth management device is operable to control network traffic based on a set of bandwidth management policies; and
, wherein the managed network operations center is operable to apply to the bandwidth management device a set of bandwidth management policies based on application performance priorities received from an enterprise customer associated with the customer site.
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Abstract
Methods, apparatuses and systems enabling a network services provider to deliver application performance management services to its enterprise customers. The invention allows network service providers to extend their service model beyond connectivity-oriented MNS services to more productivity-oriented, managed application services. The present invention, in one embodiment, allows network service providers to offer an application-aware service that provides real-time monitoring, measurement and control of application performance over MNS and other wide-area network services.
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Citations
30 Claims
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1. A system allowing for centralized, network application performance management services, comprising:
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a first network, a customer site comprising a second network, an access link between the first network and the second network of the customer site, a managed network operations center operably connected to the first network, the managed network operations center monitoring the access link between the first network and the second network of the customer site, and, a bandwidth management device operably connected to the access link;
wherein the bandwidth management device is operable to monitor network traffic on the access link in relation to bandwidth utilization and application performance and transmit data related to the network traffic to the managed network operations center;
wherein the bandwidth management device is operable to control network traffic based on a set of bandwidth management policies; and
,wherein the managed network operations center is operable to apply to the bandwidth management device a set of bandwidth management policies based on application performance priorities received from an enterprise customer associated with the customer site. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 18, 19, 20, 21, 22, 24, 25, 28, 29)
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16. A system allowing for centralized, network application performance management services deployed over a computer network to a customer site, comprising:
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an access link between the computer network and the customer site, a managed network operations center operably connected to and monitoring the access link, and a bandwidth management device operably connected to the access link;
wherein the bandwidth management device is operable to monitor network traffic on the access link in relation to bandwidth utilization and application performance and transmit data related to the network traffic to the managed network operations center;
wherein the bandwidth management device is operable to control network traffic based on a set of bandwidth management policies; and
,wherein the managed network operations center is operable to receive application performance priorities from the customer site and apply a set of bandwidth management policies based on the priorities to the bandwidth management device.
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17. A method allowing for centralized application performance management services at a managed network operations center to at least one customer site associated with an enterprise customer, wherein the customer site is operably connected to a first network via an access link, the method comprising the steps of:
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deploying a bandwidth management device on the access link;
wherein the bandwidth management device is operable to transmit data to and receive data from the managed network operations center;
profiling with the bandwidth management device(s) the network traffic across the access link to identify bandwidth consumption of applications;
receiving from the enterprise customer a prioritization of applications based on the profiled network traffic;
applying a set of bandwidth management policies for controlling network traffic based on the prioritization received from the enterprise customer; and
monitoring, at a managed network operations center, application performance to access compliance with the prioritization received from the enterprise customer.
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23. A method enabling centralized application performance management services, wherein the services are provided by a managed network operations center operably connected to a first network, and wherein the services are provided to at least one customer site connected to the first network via a transmission link, the transmission link including a bandwidth management device operable to monitor network traffic in relation to bandwidth utilization and application performance and transmit data related to the network traffic to the managed network operations center;
- wherein the bandwidth management device is operable to control network traffic across the transmission link based on a set of bandwidth management policies, the method comprising the steps of;
receiving, at the managed network operations center, a request to change a policy for a customer site;
applying a new set of bandwidth management policies based on the requested change.
- wherein the bandwidth management device is operable to control network traffic across the transmission link based on a set of bandwidth management policies, the method comprising the steps of;
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26. A method facilitating centralized application performance management services, the services provided by a managed network operations center to a customer site, wherein the customer site is operably connected to a first network through an access link, and wherein a bandwidth management device is operably connected to the access link to monitor and collect network traffic across the access link, the method comprising the steps of:
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receiving, at the managed network operations center, data relating to network traffic collected by the bandwidth management device;
analyzing the data to characterize the network traffic across the access link;
generating a report detailing at least one aspect of the network traffic across the access link; and
delivering the report to the customer site.
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27. An apparatus enabling the provision of centralized application performance management services to a plurality of enterprises, comprising
a plurality of bandwidth management devices each corresponding to a customer site; a device manager server operably connected to the bandwidth management devices;
wherein the bandwidth management devices are operable to monitor network traffic on respective access links between the customer sites and a wide area network in relation to bandwidth utilization and application performance and transmit data related to the network traffic to the device manager server;
wherein the bandwidth management devices are further operable to control network traffic across the access links based on bandwidth management policies; and
,wherein the device manager server is operable to receive application performance priorities for access links corresponding to customer sites and apply a set of bandwidth management policies implementing the priorities to corresponding bandwidth management devices.
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30. A system allowing for centralized, network application performance management services, comprising:
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a first network, at least one customer site associated with an enterprise customer, the customer site comprising a second network and a routing device, an access link between the first network and the routing device of the customer site, wherein the routing device is operably connected to the second computer network to route data between the first network and the second network, a managed network operations center operably connected to the first network, the managed network operations center monitoring the access link between the first network and the second network of the customer site, and, a bandwidth management device operably connected to the access link;
wherein the bandwidth management device is operable to monitor network traffic on the access link in relation to bandwidth utilization and application performance and transmit data related to the network traffic to the managed network operations center;
wherein the bandwidth management device is operable to control network traffic based on a set of bandwidth management policies; and
,wherein the managed network operations center is operable to apply to the bandwidth management device a set of bandwidth management policies based on application performance priorities received from an enterprise customer associated with the customer site; and
wherein the managed network operations center is operable to manage a plurality of bandwidth management devices across a plurality of enterprise customers, wherein each enterprise customer has associated therewith at least one of the plurality of bandwidth management devices.
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Specification