Service observing in a voice over IP telephone system
First Claim
1. In a telephone system, a method for a first telephone extension monitoring operation of a second telephone extension that is communicating with another party, comprising the steps of while the second telephone extension is off hook and communicating with the another party, receiving by the first telephone extension a code identifying the second telephone extension;
- and in response to receipt of the code, copying information received by the second telephone extension to the first telephone extension so that the information is observable by a user of the first telephone extension.
2 Assignments
0 Petitions
Accused Products
Abstract
An information handling system comprises a TCP/IP network connecting a hub to a multimedia server and the hub to a data server, and the hub to an IP telephony device that is then coupled to a network device. Data sent from the network device is addressed for transmission to the data server and is transmitted through the IP telephony device to the TCP/IP network. The present invention allows a user, such as a supervisor, to monitor the audio conversations of users on the system and current display information of another station. This can be done between remote systems so that the monitoring individual does not have to be in the same system as the user who is being monitored.
136 Citations
55 Claims
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1. In a telephone system, a method for a first telephone extension monitoring operation of a second telephone extension that is communicating with another party, comprising the steps of
while the second telephone extension is off hook and communicating with the another party, receiving by the first telephone extension a code identifying the second telephone extension; - and
in response to receipt of the code, copying information received by the second telephone extension to the first telephone extension so that the information is observable by a user of the first telephone extension. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 49, 50, 51, 52, 53, 54, 55)
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24. An information handling system comprising:
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a data network;
a telecommunications server connected to the data network;
a hub connected to the data network;
a first telecommunications device coupled to the hub via the data network; and
a second telecommunications device coupled to the hub via the data network, wherein the telecommunications server further includes circuitry for enabling the first telecommunications device to monitor a voice conversation between a user of the second telecommunications device and another party without the second telecommunications device and the another party being able to hear audio originating from the first telecommunications device.
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37. A computer program product adaptable for storage on a computer readable medium and operable for enabling a first telephone extension to monitor operation of a second telephone extension that is communicating with another party, the computer program product comprising the program steps of
receiving a request over a data network from the first telephone extension a request for the first telephone extension to monitor the operation of another telephone extension; -
receiving over the data network from the first telephone extension a code identifying the second telephone extension as the extension that the first telephone extension is requesting to monitor; and
in response to receipt of the code, copying information received by the second telephone extension to the first telephone extension so that the information is observable by a user of the first telephone extension.
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48. A network comprising:
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a wide area network;
a first router coupled to the wide area network;
a first local area network coupled to the first router;
a first telecommunications device coupled to the first local area network;
a second router coupled to the wide area network;
a second local area network coupled to the second router;
a second telecommunications device coupled to the second local area network; and
means for copying transmit and receive audio data of the second telecommunications device to a receive audio path of the first telecommunications device without sending transmit audio data of the first telecommunications device to a receive audio path of the second telecommunications device so that the first telecommunications device can monitor a voice conversation between the second telecommunications device and another party.
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Specification