Method and apparatus for providing user-specific response
First Claim
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1. A method for providing information in response to an inquiry submitted by a User, the method comprising:
- identifying the User by associating the user with a predefined profile;
identifying a first search parameter based on the inquiry;
formulating a search parameter based on the user'"'"'s profile and the first search parameter;
searching a first database for a first record relating the first search parameter; and
providing the user with the first record.
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Abstract
The present invention is directed to a method and apparatus for providing customized responses to user'"'"'s inquiry by providing a continuously updated database and experts designated to provide a response where the database'"'"'s responses are insufficient. The present invention is also directed to providing responses in view of a user'"'"'s profile.
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1 Claim
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1. A method for providing information in response to an inquiry submitted by a User, the method comprising:
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identifying the User by associating the user with a predefined profile;
identifying a first search parameter based on the inquiry;
formulating a search parameter based on the user'"'"'s profile and the first search parameter;
searching a first database for a first record relating the first search parameter; and
providing the user with the first record.
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Specification
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Current AssigneeFirstdoor Com Incorporated
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Original AssigneeFirstdoor Com Incorporated
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InventorsCovington, Robert C. Jr., Land, G. Kelly
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Application NumberUS09/879,981Publication NumberTime in Patent OfficeDaysField of SearchUS Class Current707/3CPC Class CodesG06F 16/9535 Search customisation based ...G06F 16/958 Organisation or management ...
