Method and system for electronic route planning and virtual queue handling
First Claim
1. A queue monitoring system comprising a detection system providing at least one coverage zone covering at least a part of a queuing area and a handset for issue to a user, wherein the detection system is arranged to detect the handset when it is within the coverage zone and to record the user of the handset as being in the queue.
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Accused Products
Abstract
A queue monitoring system is disclosed. A detection system (10) provides at least one coverage zone (15) covering at least a part of a queuing area (30). A handset (12) is issued to a user, the detection system (10) being arranged to detect the handset (12) when it is within the coverage zone (15) and to record the user of the handset as being in the queue. Queue load is subsequently used to provide recommended itineraries to visitors via the handsets (12).
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Citations
18 Claims
- 1. A queue monitoring system comprising a detection system providing at least one coverage zone covering at least a part of a queuing area and a handset for issue to a user, wherein the detection system is arranged to detect the handset when it is within the coverage zone and to record the user of the handset as being in the queue.
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18. An itinerary planning method for attractions employing a queue monitoring system comprising a detection system providing at least one coverage zone covering at least a part of a queuing area and a handset for issue to each user, the detection system being arranged to detect the handset when it is within the coverage zone and to record the user of the handset as being in the queue, the method comprising:
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issuing a handset to each user;
maintaining a record of users in each queue; and
,generating an itinerary for a user visiting the attractions in dependence on the record of users in each queue and in dependence on other itineraries generated for the same period.
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Specification