Tracking dropped communications

• US 20030013441A1
• Filed: 07/12/2001
• Published: 01/16/2003
• Est. Priority Date: 07/12/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bhogal, Kulvir S., Ishmael, Nizam Jr., Jameossanaie, Javid
• Application Number:
  US09/903,722
• Publication Number:
  US 20030013441A1
• Time in Patent Office: Days
• US Class Current: 455/423
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

The invention provides a method for tracking dropped communications. The method includes determining whether a call is dropped, determining dropped call characteristics if the call is dropped and logging the dropped call characteristics.

Claims

1. Method of tracking dropped calls comprising:

determining whether a call is dropped;

determining dropped call characteristics if the call is dropped; and

logging the dropped call characteristics.

2. The method of claim 1 further comprising marking the dropped call, wherein a call drop function is activated.

3. The method of claim 2 wherein activating the call drop function comprises selecting a menu feature.

4. The method of claim 2 wherein activating the call drop function comprises depressing a call drop button.

5. The method of claim 1 wherein determining the dropped call characteristics comprise:

counting time increments in response to a call; and

determining a call count based on time increments.

6. The method of claim 5 further comprising adding a plurality of call counts to determine an accumulated call count.

7. The method of claim 1 wherein the dropped call characteristics comprise a call location.

8. The method of claim 1 wherein the dropped call characteristics comprise a battery charge strength indication.

9. The method of claim 1 wherein the dropped call characteristics comprise a call drop origin.

10. The method of claim 1 wherein the dropped call characteristics comprise a call time and a call date.

11. The method of claim 1 wherein logging the dropped call characteristics comprises storing the dropped call characteristics in a memory database.

12. The method of claim 1 further comprising transmitting the dropped call characteristics to a provider.

14. The computer usable medium of claim 13 further comprising marking the dropped call, wherein a call drop function is activated.

15. The computer usable medium of claim 14 wherein activating the call drop function comprises selecting a menu feature.

16. The computer usable medium of claim 14 wherein activating the call drop function comprises depressing a call drop button.

17. The computer usable medium of claim 13 wherein determining the dropped call characteristics comprise:

counting time increments in response to a call; and

determining a call count based on time increments.

18. The computer usable medium of claim 17 further comprising adding a plurality of call counts to determine an accumulated call count.

19. The computer usable medium of claim 13 wherein the dropped call characteristics comprise a call location.

20. The computer usable medium of claim 13 wherein the dropped call characteristics comprise a battery charge strength indication.

21. The computer usable medium of claim 13 wherein the dropped call characteristics comprise a call drop origin.

22. The computer usable medium of claim 13 wherein the dropped call characteristics comprise a call time and a call date.

23. The computer usable medium of claim 13 wherein logging the dropped call characteristics comprises storing the dropped call characteristics in a memory database.

24. The computer usable medium of claim 13 further comprising transmitting the dropped call characteristics to a provider.

13. A computer usable medium including a program for tracking dropped calls comprising:

computer readable program code for determining whether a call is dropped;

computer readable program code for determining dropped call characteristics if the call is dropped; and

computer readable program code for logging the dropped call characteristics.

25. A dropped call tracking system comprising:

means for determining whether a call is dropped;

means for determining dropped call characteristics if the call is dropped; and

means for logging the dropped call characteristics.