Point-of-sale commercial transaction processing system using artificial intelligence assisted by human intervention

• US 20030018531A1
• Filed: 05/20/2002
• Published: 01/23/2003
• Est. Priority Date: 09/08/2000
• Status: Abandoned Application

• Current Assignee: David B. Mahaffy, Eric E. Schmidt, Kevin E. Mahaffy
• Original Assignee: David B. Mahaffy, Eric E. Schmidt, Kevin E. Mahaffy
• Inventors: Mahaffy, Kevin E., Schmidt, Eric E., Mahaffy, David B.
• Application Number:
  US10/151,593
• Publication Number:
  US 20030018531A1
• Time in Patent Office: Days
• US Class Current: 705/16
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G07F 9/02 Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus alarms or warning devices indicating the interruption of flow to be metered G07F15/10
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A point-of-sale commercial transaction processing system, particularly suitable for the fast food industry, is provided. The transaction processing system utilizes (1) a customer interaction terminal (CIT) having a video display, an audio speaker, a microphone, and preferably a printer, (2) a computer system in communication with the customer interaction terminal (CIT) and running artificial intelligence routines to process or pre-process verbal requests provided into the microphone of the customer interaction terminal, and (3) a human-controlled response system in communication with the computer system which completes, corrects or verifies requests that cannot be satisfactorily completed by the artificial intelligence routines alone. The human-controlled response system is preferably in communication with the customer interaction terminal (CIT) and the customer via a high speed network connection.

Claims

1. A point-of-sale ticket vending system for processing a customer transaction based upon a verbal instruction from the customer, comprising:

a) a first customer interaction terminal (CIT) adapted to receive the verbal instructions from a customer as to which event the customer seeks to purchase tickets, and convert the verbal instruction into an audio signal;

b) a first computer system in communication with said first CIT and including an artificial intelligence (AI) system which receives said audio signal and processes said audio signal to at least partially recognize the verbal instruction from the customer;

c) a display on which said first computer system displays seating charts and lists available seats for events; and

d) a human-controlled response system in communication with said first computer system and adapted intervene to interact with the customer when said AI system has not satisfactorily recognized the verbal instruction from the customer.

2. A point-of-sale ticket vending system according to claim 1, wherein:

said first CIT further includes a ticket printing system.

3. A point-of-sale ticket vending system according to claim 1, wherein:

said first CIT is adapted to provide to the customer at least one of an audio and video confirmation that the verbal instruction was recognized.

4. A point-of-sale ticket vending system according to claim 1, wherein:

said computer system animates a character on said display of said first CIT which interacts with the customer.

5. A point-of-sale ticket vending system according to claim 1, wherein:

said first CIT includes a payment system.

6. A point-of-sale ticket vending system according to claim 1, wherein:

said first CIT includes a video camera.

7. A point-of-sale ticket vending system according to claim 1, wherein:

said human-controlled response system is off-premises relative to said first CIT and said first computer system.

8. A point-of-sale ticket vending system according to claim 1, further comprising:

a financial card reader adapted to receive a financial card to effect payment for the ticket.

9. A point-of-sale ticket vending system according to claim 8, further comprising:

a signature pad for input of a customer signature in electronic form to authorize payment for the ticket.