VIGIP006 - collaborative resolution and tracking of detected events
First Claim
1. A method of maintaining data associated with a detected event, comprising:
- maintaining data related to the detected event;
providing the data related to the detected event such that the data related to the detected event can be viewed by a set of one or more individuals; and
maintaining one or more collaboration entries, each of the one or more collaboration entries being from one of the set of one or more individuals and including information associated with the detected event.
10 Assignments
0 Petitions
Accused Products
Abstract
Methods and apparatus are disclosed for collaboratively tracking and resolving detected events and conditions, which are referred to as Exceptions. Through one or more forms, users may interact to collaboratively resolve and track the resolution of detected events and conditions. A user may choose to take a more active role and resolve a detected event through a user exit that is previously defined, which provides an action (e.g., procedure or function to another external application) that can be initiated by a user to resolve a detected event. In addition, once an event is detected and an exception has been generated, the original source data that triggered the exception may continue to be monitored so that the exception is updated accordingly. When an exception has been updated, it may be desirable to escalate and notify one or more individuals of the change in the exception. This notification may be accomplished through the monitoring of an exception using an escalation rule that detects a change (or non-change) in one or more field values (e.g., status) of the exception. Finally, correspondences with regard to the detected event are organized in a web site and displayed to users in a fashion that is similar to an Internet discussion group.
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Citations
20 Claims
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1. A method of maintaining data associated with a detected event, comprising:
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maintaining data related to the detected event;
providing the data related to the detected event such that the data related to the detected event can be viewed by a set of one or more individuals; and
maintaining one or more collaboration entries, each of the one or more collaboration entries being from one of the set of one or more individuals and including information associated with the detected event. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of monitoring data associated with a detected event, comprising:
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maintaining data related to the detected event, the data being obtained from a data source from which the event was detected;
monitoring the data source for satisfaction of one or more rules with respect to the detected event; and
updating the data related to the detected event when the one or more rules are satisfied. - View Dependent Claims (9, 10, 11, 12, 14, 15, 17, 18, 19, 20)
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13. A method of monitoring data associated with a detected event, comprising:
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maintaining data related to the detected event;
monitoring the data related to the detected event for satisfaction of one or more rules with respect to the detected event; and
sending a message to one or more individuals indicating the satisfaction of one or more rules with respect to the detected event.
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16. A method of maintaining data associated with a detected event, comprising:
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maintaining data related to one or more detected events;
determining a distribution of the data related to the detected events across one or more criteria; and
providing the distribution of the data related to the detected events across one or more criteria such that the data related to the detected event can be viewed by a set of one or more individuals.
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Specification