Computer-assisted printer error diagnosis
First Claim
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1. A computer-implemented method for diagnosing a malfunction in a printer system using a computer system comprising a processor, the method comprising the steps of:
- communicating a description of one or more symptoms of the printer system malfunction to the processor;
correlating the one or more symptoms with known printer system malfunctions;
identifying a most appropriate malfunction that would produce the described symptoms; and
reporting the most appropriate malfunction.
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Abstract
A method and system for diagnosing a malfunction in a printer system using a processor, the method including communicating a description of one or more symptoms of the printer system malfunction to the processor, correlating the symptoms with known printer system malfunctions by comparing the symptoms with a database in the memory of known printer malfunctions, identifying a most appropriate malfunction that would produce the described symptoms, and reporting the most appropriate malfunction.
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Citations
20 Claims
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1. A computer-implemented method for diagnosing a malfunction in a printer system using a computer system comprising a processor, the method comprising the steps of:
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communicating a description of one or more symptoms of the printer system malfunction to the processor;
correlating the one or more symptoms with known printer system malfunctions;
identifying a most appropriate malfunction that would produce the described symptoms; and
reporting the most appropriate malfunction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for diagnosing a malfunction in a printer system, comprising:
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a database correlating symptoms of printer system malfunctions with known printer system malfunctions; and
a processor configured to collect a description of one or more symptoms of a present printer system malfunction to compare the one or more symptoms of a present printer system malfunction to the database correlations, to identify a most appropriate malfunction that would produce the described symptoms, and to report the most appropriate malfunction. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A computer-implemented method of enabling the user of a printer system to diagnose a malfunction of the printer system using a processor, the method comprising the steps of:
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communicating a description of one or more symptoms of the malfunction to the processor;
comparing the described symptoms to a database correlating symptoms with known printer system malfunctions;
identifying the malfunction most likely to produce the described symptoms; and
reporting the most likely malfunction to the user. - View Dependent Claims (20)
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Specification