CONTEXT SENSITIVE WEB-BASED USER SUPPORT
First Claim
1. A method of providing support to a user of a peripheral comprising steps of:
- sensing a peripheral condition at a computer; and
launching a communications browser to access a server at an address defined by the peripheral condition, the server providing the browser with additional information about the peripheral condition.
11 Assignments
0 Petitions
Accused Products
Abstract
A method of providing support to a user of a computer peripheral includes sensing a peripheral indicia at a computer and registering the peripheral and downloading from a server additional information about the peripheral based on the peripheral indicia. The peripheral indicia includes any of a model number, a part number, a serial number, a date of manufacturer and a configuration indicia. Registering the peripheral is performed by launching a communications browser to connect to the server. The method also senses a peripheral condition at the computer where the peripheral condition includes either an error code or a code indicative of a consumable reaching a predetermined threshold or both. This method accesses the server at an address defined by the peripheral condition, and the server provides the browser with additional information about the peripheral condition.
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Citations
30 Claims
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1. A method of providing support to a user of a peripheral comprising steps of:
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sensing a peripheral condition at a computer; and
launching a communications browser to access a server at an address defined by the peripheral condition, the server providing the browser with additional information about the peripheral condition. - View Dependent Claims (2, 3, 4, 5)
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6. A method of providing support to a user of a computer peripheral comprising steps of:
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sensing a peripheral indicia at a computer;
registering the peripheral by launching a communications browser to connect to a server; and
downloading from the server additional information about the peripheral based on the peripheral indicia. - View Dependent Claims (7, 8, 9, 10)
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11. A computing machine comprising:
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a processor controlled by modules;
a first module to sense a peripheral condition at the processor; and
a second module to launch a communications browser module to access a server at an address defined by the peripheral condition, the server providing the browser module with additional information about the peripheral condition. - View Dependent Claims (12, 13, 14, 15)
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16. A computing machine comprising:
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a processor controlled by modules;
a first module to sense a peripheral indicia at the processor;
a second module to register the peripheral by launching a communications browser module to connect to a server; and
a third module to download from the server additional information about the peripheral based on the peripheral indicia. - View Dependent Claims (17, 18, 19, 20)
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21. A computer readable media for controlling a processor and having modules stored thereon, the media comprising:
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a first module to sense a peripheral condition at the processor; and
a second module to launch a communications browser module to access a server at an address defined by the peripheral condition, the server providing the browser module with additional information about the peripheral condition. - View Dependent Claims (22, 23, 24, 25)
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26. A computer readable media for controlling a processor and having modules stored thereon, the media comprising:
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a first module to sense a peripheral indicia at the processor;
a second module to register the peripheral by launching a communications browser module to connect to a server; and
a third module to download from the server additional information about the peripheral based on the peripheral indicia. - View Dependent Claims (27, 28, 29, 30)
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Specification