Service providing method
First Claim
1. A service providing method using a service control system which comprises:
- a determination apparatus which is mounted on a vehicle and determines the condition of repair parts;
an information center which controls determination information output from the determination apparatus;
outlets which manage the stock of the repair parts and the repair work of the vehicle; and
a communication network which connects the vehicle, the outlets and the information center, the service providing method comprising;
transmission processing in which the determination information is transmitted from the determination apparatus to the information center;
service condition selection processing in which service conditions related to the outlets transmitted from the information center are offered to an administrator of the vehicle in response to the transmission of the determination information so as to allow the administrator to select a desired service condition from the service conditions;
service condition notification processing in which the desired service condition selected by the administrator is transmitted to the information center; and
service confirmation processing in which the outlet corresponding to the desired service condition or the information center transmits confirmation information with respect to the desired service condition to the administrator.
2 Assignments
0 Petitions
Accused Products
Abstract
A vehicle 2 performs fault diagnosis of the vehicle and calculation of the service life of parts using information obtained from sensors and control units, and when the necessity for repair work of the vehicle arises, makes a repair request to an information center 1. The information center 1 having received the repair request notifies terminals of outlets 4 of the repair request, to request the outlets 4 to transmit a service condition of their shop. The outlets 4 transmit the service conditions of the shop to the information center 1, in response to the repair request. The information center 1 relays the received service condition of each outlet 4 to the user, so that the user can select a desired service condition. The information center 1 then transmits contract completion information to the outlet 4 having proposed the service condition selected by the user, to mediate an agreement between the user and the outlet 4.
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Citations
11 Claims
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1. A service providing method using a service control system which comprises:
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a determination apparatus which is mounted on a vehicle and determines the condition of repair parts;
an information center which controls determination information output from the determination apparatus;
outlets which manage the stock of the repair parts and the repair work of the vehicle; and
a communication network which connects the vehicle, the outlets and the information center, the service providing method comprising;
transmission processing in which the determination information is transmitted from the determination apparatus to the information center;
service condition selection processing in which service conditions related to the outlets transmitted from the information center are offered to an administrator of the vehicle in response to the transmission of the determination information so as to allow the administrator to select a desired service condition from the service conditions;
service condition notification processing in which the desired service condition selected by the administrator is transmitted to the information center; and
service confirmation processing in which the outlet corresponding to the desired service condition or the information center transmits confirmation information with respect to the desired service condition to the administrator. - View Dependent Claims (2, 3, 4, 5)
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6. A service providing method using a service control system which comprises:
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a determination apparatus which is mounted on a vehicle and determines the condition of repair parts;
an information center which controls determination information output from the determination apparatus;
outlets which manage the stock of the repair parts and the repair work of the vehicle; and
a communication network which connects the vehicle, the outlets and the information center, the service providing method comprising;
transmission processing in which the determination information from determination apparatus and identification information of the vehicle are transmitted from the vehicle to the information center;
outlet selection processing in which at least one outlet capable of providing repair work correspond to the determination information for an administrator of the vehicle corresponding to the identification information is selected;
service information providing processing in which a repair request for the vehicle is transmitted to selected outlets;
service condition relay processing in which the information center receives service conditions of the selected outlets transmitted from the selected outlets in response to the transmission of the repair request, and transmits the service conditions to the administrator so as to allow the administrator to select a desired outlet; and
service mediation processing in which contract completion information for the repair work is transmitted to the desired outlet. - View Dependent Claims (7, 8, 9, 10, 11)
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Specification