Method and apparatus for wireless workforce mobilization and management
First Claim
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1. A method of tracking and assigning personnel in real-time via a wireless communication network, said method comprising:
- a) receiving a request, via said wireless communication network to perform a task;
b) searching a database to identify personnel to perform the task;
c) verifying the availability of identified personnel;
d) assigning available personnel to perform the task identified in step (a);
e) communicating assignment of personnel via said wireless communication network; and
f) updating the database to reflect the assignment.
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Abstract
A method of tracking and assigning personnel in real-time via a wireless communication network includes receiving a request, via the wireless communication network, to perform a task. The method further includes searching a database to identify personnel to perform the task, verifying the availability of identified personnel, assigning available personnel to perform the task, communicating assignment of personnel via the wireless communication network, and updating the database to reflect the assignment.
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Citations
15 Claims
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1. A method of tracking and assigning personnel in real-time via a wireless communication network, said method comprising:
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a) receiving a request, via said wireless communication network to perform a task;
b) searching a database to identify personnel to perform the task;
c) verifying the availability of identified personnel;
d) assigning available personnel to perform the task identified in step (a);
e) communicating assignment of personnel via said wireless communication network; and
f) updating the database to reflect the assignment. - View Dependent Claims (2, 3, 4, 5)
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6. A method of wireless workforce mobilization in real-time and via a wireless communications network, said method comprising:
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a) receiving a request from a customer to perform a task;
b) determining job-staffing requirements to perform the task;
c) determining if there is an emergency to perform the task; and
d) assigning resources locally to perform the task in the event of an emergency. - View Dependent Claims (7)
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8. A wireless communication system for tracking and assigning personnel in real-time, said system comprising:
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at least one server communicatively coupled to a corporate intranet, said server comprising a database system having personnel information;
a plurality of distributed and mobile users, at least one or more of said mobile users communicatively coupled to said database system, each mobile user further capable of communicating with at least another mobile user; and
at least one or more of said mobile users capable of selectively modifying records of said database system to reflect personnel assignments. - View Dependent Claims (9, 10, 11, 14)
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12. The apparatus of 11, wherein said wireless network is linked to an antenna via an Internet protocol (IP) data interface device.
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13. The apparatus of 10, wherein said WAP further comprises:
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a voice over IP (VOIP) gateway; and
an Ethernet interface coupled to said VOIP gateway and said IP data interface.
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15. A wireless communication network system for tracking and assigning personnel in real-time, said system comprising:
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one or more servers, at least one server comprising a database system;
a plurality of mobile users communicatively coupled to each other via said communication network; and
one or more of said plurality of mobile users communicatively coupled to said at least one server system to selectively retrieve and modify records of said database system to reflect personnel assignments.
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Specification