System and method for automatic terminal management

• US 20030033250A1
• Filed: 03/12/2002
• Published: 02/13/2003
• Est. Priority Date: 08/10/2001
• Status: Abandoned Application

• Current Assignee: Bank One Corporation (JP Morgan Chase & Co)
• Original Assignee: Bank One Corporation (JP Morgan Chase & Co)
• Inventors: Bassett, Paul, Drew, Chris, Mayes, Bob, Keeran, Stephen T.
• Application Number:
  US10/094,658
• Publication Number:
  US 20030033250A1
• Time in Patent Office: Days
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/201 Accessories of ATMs

Abstract

The invention overcoming these and other problems in the art relates to a system and method for automatic terminal management via a network. The system of the invention comprises an electronic service order instructing a user to service at least one terminal, a data input module associated with a client for inputting by the user of updated terminal balance information relating to the at least one terminal serviced and for transferring to a server the updated terminal balance information. The client communicates with the server via a communication link. The system also includes a vendor module associated with the server for sending the order to the user and for receiving and storing the updated terminal balance information from the data module; a comparison module for determining discrepancies between the received updated terminal balance information with transaction data received from the at least one terminal serviced and for reconciling the terminal balance of the at least one terminal serviced; and a reconciliation module associated with the server for adjusting the terminal balances of the at least terminal serviced.

Claims

1. A system for the management of terminal operations, comprising:

an interface to at least one dispensing terminal;

storage means, communication with the interface to at least one dispensing terminal, the storage means storing data relating to the at least one dispensing terminal; and

at least one access port, the access port communicating with the storage means via a communications link.

2. The system of claim 1 wherein the at least one access ports comprises a plurality of access ports.

3. The system of claim 2 wherein the plurality of access ports comprises at least any two of a remote maintenance port, an internal bank port and an Internet port.

4. The system of claim 1 wherein the storage means comprises a database.

5. The system of claim 4 wherein the database comprises a relational database.

6. The system of claim 4 wherein the storage means further comprises back up means to protect against loss of data.

7. The system of claim 4 wherein data stored in the storage means comprises at least one of an amount of cash stored, a number of deposits, a number of withdrawals, an amount of deposits, an amount of withdrawals, a time of deposits, a time of withdrawals, a date of deposits and a date of withdrawals at the at least one dispensing terminal.

8. The system of claim 1 further comprising a second storage means for storing a subset of the data stored in the storage means upon request by a user of the at least one access port.

9. The system of claim 1 further comprising a client associated with the at least one dispensing terminal, the client for gathering and delivering to the storage means the data related to the at least one cash dispensing terminal via the communications link.

10. The system of claim 9 wherein the client delivers the data automatically.

11. The system of claim 1, wherein the at least one dispensing terminal comprises a cash dispensing terminal.

12. A system for automatic terminal management via a network, comprising:

an electronic service order instructing a user to service at least one terminal;

a data input module associated with a client for inputting by the user of updated terminal balance information relating to the at least one terminal serviced and for transferring to a server the updated terminal balance information, the data input module communicating with the server via a communication link;

a vendor module associated with the server for sending the service order to the user and for receiving and storing the updated terminal balance information from the data module;

a comparison module for determining discrepancies between the received updated terminal balance information with transaction data received from the at least one terminal serviced and for reconciling the terminal balance of the at least one terminal serviced; and

a reconciliation module for adjusting the terminal balance of the at least one terminal serviced.

13. The system of claim 12 wherein the comparison module reconciles the terminal balance automatically.

14. The system of claim 12 wherein the electronic service order comprises a graphical interface having a plurality of input boxes wherein specific data is to be input by the user.

15. The system of claim 12 wherein the server maintains current and historical values for updated terminal balance information and transaction data received from the at least one terminal.

16. The system of claim 12 wherein the client comprises at least one of a computer, a network-enabled telephone device, and a personal digital assistant.

17. The system of claim 12 wherein the communication link comprises at least one of the Internet, an intranet, and a LAN.

18. A method for automatic terminal management via a network, comprising the steps of:

a) transmitting an order via a communications link to a client for instructing a user to replenish at least one terminal;

b) receiving updated terminal balance information from the user via the communication link;

c) comparing the updated terminal balance information received from the user with transaction data received from the at least one terminal;

d) determining discrepancies between the updated terminal balance information and transaction data received from the at least one terminal serviced; and

e) adjusting the discrepancies between the updated terminal balances information and the transaction data.

19. The method of claim 18 wherein the step e) of adjusting the discrepancies between the updated terminal balances information and the transaction data occurs automatically.

20. The method of claim 18 wherein the client comprises at least one of a computer, a network-enabled telephone device, and a personal digital assistant.

21. The method of claim 18 wherein the communication link comprises at least one of the Internet, an intranet, and a LAN.