System and method for integrating on-line user ratings of businesses with search engines

• US 20030033298A1
• Filed: 01/20/2000
• Published: 02/13/2003
• Est. Priority Date: 01/20/2000
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Sundaresan, Neelakantan
• Granted Patent: US 7,080,064 B2
• Time in Patent Office: Days
• US Class Current: 707/5
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9538 Presentation of query results
• CPC Class Codes: Y10S 707/99931 Database or file accessing
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

A computer program product is provided as a business rating system to rank business that are relevant to a given Internet search topic. Business ratings are stored in a ranking repository that can be optionally searched by the user along with a user-defined search engine query. The business ratings are compiled from on-line questionnaires attached to the search engine results and/or on-line surveys obtained through other web based rating services. The business ratings assess the quality of the businesses in terms of “interactive” criteria such as customer satisfaction, professionalism, and cost and ease of use of the businesses'"'"' products or services. The business rating system is comprised of an on-line indexing engine, a query transformer, a search results transformer, a ranking based result sorter, an on-line ranking system, a metadata repository, and an on-line ranking repository. The business rating system integrates the ratings with the search results, and ranks the search results based on such business ratings. In this manner, the user of a search engine receives feedback from other users about businesses of interest. Eventually, businesses with higher ratings will be ranked at the top of the search list, while business with lower ratings will be ranked lower.

Claims

1. A system for use with a search engine to rank search results, comprising:

an on-line ranking system for receiving rating data compiled from an on-line source based on interactive criteria, and for indexing the rating data;

an on-line ranking repository for storing the rating data indexed by the on-line ranking system; and

a result sorter for sorting query results generated by the search engine, based on the rating data from the on-line ranking repository, and for generating ranked matches.

2. The system according to claim 1, further including a search results transformer that converts the ranked matches to a user browsable form.

3. The system according to claim 2, further including an indexing engine that indexes web documents to generate indexed data.

4. The system according to claim 3, further including a metadata repository for storing web documents that have been downloaded on-line.

5. The system according to claim 3, further including a query transformer which, when prompted by a query, applies a query request to the indexed data and generates the query results.

6. The system according to claim 1, wherein the on-line source includes an on-line feedback with annotations.

7. The system according to claim 1, wherein the on-line source includes any one or more of a questionnaire, a survey, or a web based rating service.

8. The system according to claim 1, wherein the interactive criteria assess the quality of a business in terms of any one or more of:

customer satisfaction, professionalism, cost, and ease of use of a product or service.

9. A computer program product for use with a search engine to rank search results, comprising:

an on-line ranking system for receiving rating data compiled from an on-line source based on interactive criteria, and for indexing the rating data;

an on-line ranking repository for storing the rating data indexed by the on-line ranking system; and

a result sorter for sorting query results generated by the search engine, based on the rating data from the on-line ranking repository, and for generating ranked matches.

10. The computer program product according to claim 9, further including a search results transformer that converts the ranked matches to a user browsable form.

11. The computer program product according to claim 10, further including an indexing engine that indexes web documents to generate indexed data.

12. The computer program product according to claim 11, further including a metadata repository for storing web documents that have been downloaded on-line.

13. The computer program product according to claim 11, further including a query transformer which, when prompted by a query, applies a query request to the indexed data and generates the query results.

14. The computer program product according to claim 9, wherein the on-line source includes an on-line feedback with annotations.

15. The computer program product according to claim 9, wherein the on-line source includes any one or more of a questionnaire, a survey, or a web based rating service.

16. The computer program product according to claim 9, wherein the interactive criteria assess the quality of a business in terms of any one or more of:

customer satisfaction, professionalism, cost, and ease of use of a product or service.

17. A method for use with a search engine to rank search results, comprising:

receiving rating data compiled from an on-line source based on interactive criteria, and indexing the rating data by means of an on-line ranking system;

storing the rating data indexed by the on-line ranking system, in an on-line ranking repository; and

sorting query results generated by the search engine, based on the rating data from the on-line ranking repository, and for generating ranked matches.

18. The method according to claim 17, further including transforming the ranked matches into a user browsable form.

19. The method according to claim 18, further including indexing web documents to generate indexed data.

20. The method according to claim 19, further including storing web documents that have been downloaded on-line.

21. The method according to claim 19, further including applying a query request to the indexed data for generating the query results.

22. The method according to claim 17, wherein receiving rating data includes compiling rating data from on-line feedback with annotations.

23. The method according to claim 17, wherein receiving rating data includes compiling rating data from any one or more of a questionnaire, a survey, or a web based rating service.

24. The method according to claim 17, further including compiling rating data based on interactive criteria that assess the quality of a business in terms of any one or more of:

customer satisfaction, professionalism, cost, and ease of use of a product or service.