Methods and apparatus for accessing web content from a wireless telephone

• US 20030035519A1
• Filed: 08/14/2002
• Published: 02/20/2003
• Est. Priority Date: 08/15/2001
• Status: Abandoned Application

• Current Assignee: RR Donnelley & Sons Company
• Original Assignee: RR Donnelley & Sons Company
• Inventors: Warmus, James L.
• Application Number:
  US10/218,546
• Publication Number:
  US 20030035519A1
• Time in Patent Office: Days
• US Class Current: 379/88.17
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for accessing web content from a wireless telephone is disclosed. A consumer first speaks with an operator who performs a database query which causes a personal WAP page to be created. The personal WAP page is accessed by the wireless telephone in a straight forward manner, because the network address associated with the personal WAP page does not change from one query to the next. In this manner, very few manual inputs are required by the consumer.

Claims

1. A method of creating digital content for use by a wireless telephone, the method comprising the steps of:

receiving a call signal, the call signal establishing a voice connection between a user at the wireless telephone and an operator at a call center;

receiving a voice based query from the user via the voice connection;

receiving a database query related to the voice based query from the operator;

receiving reply data in response to the database query;

generating formatted search results by formatting at least a portion of the reply data for display on the wireless telephone;

receiving a wireless telephone identification code from the wireless telephone, the wireless telephone identification code uniquely identifying the wireless telephone;

determining a personal network address based on the wireless telephone identification code; and

storing the formatted search results at the personal network address.

2. A method as defined in claim 1, further comprising the step of storing additional search results at the personal network address by concatenating the additional search results with the formatted search results.

3. A method as defined in claim 1, further comprising the step of storing additional search results at the personal network address by replacing the formatted search results with the additional search results.

4. A method as defined in claim 1, further comprising the step of determining a geographic location associated with the wireless telephone.

5. A method as defined in claim 4, wherein the step of determining a geographic location associated with the wireless telephone comprises the step of receiving a location statement from a user speaking into the wireless telephone.

6. A method as defined in claim 5, wherein the step of receiving a location statement from a user speaking into the wireless telephone comprises the step of receiving at least one of a postal zip code, a telephone area code, a street name, and a street address.

7. A method as defined in claim 5, wherein the step of receiving a location statement from a user speaking into the wireless telephone comprises the step of receiving a business name.

8. A method as defined in claim 4, wherein the step of determining a geographic location associated with the wireless telephone comprises the step of receiving geographic location data.

9. A method as defined in claim 8, wherein the step of receiving geographic location data comprises the step of receiving data derived from a global positioning system (GPS) receiver.

10. A method as defined in claim 8, wherein the step of receiving geographic location data comprises the step of receiving data entered by the user.

11. A method as defined in claim 1, wherein the step of generating formatted search results comprises the step of formatting at least a portion of the reply data in a wireless application protocol (WAP) format.

12. A method as defined in claim 1, wherein the step of generating formatted search results comprises the step of formatting at least a portion of the reply data in a wireless markup language (WML) format.

13. A method as defined in claim 1, wherein the step of generating formatted search results comprises the step of formatting at least a portion of the reply data in at least one of an XML, HTML, cHTML, and IMode format.

14. A method as defined in claim 1, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a phone number of the wireless telephone.

15. A method as defined in claim 1, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a serial number of the wireless telephone.

16. A method as defined in claim 1, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a network address of the wireless telephone.

17. A method as defined in claim 1, wherein the step of determining a personal network address based on the wireless telephone identification code comprises the step of combining at least a portion of the wireless telephone identification code with a predetermined network address portion.

18. A method as defined in claim 17, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a phone number of the wireless telephone.

19. A method as defined in claim 17, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a serial number of the wireless telephone.

20. A method as defined in claim 17, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a network address of the wireless telephone.

21. A method as defined in claim 1, wherein the step of determining a personal network address based on the wireless telephone identification code comprises the step of retrieving at least a portion of the personal network address from memory based on the wireless telephone identification code.

22. A method as defined in claim 21, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a phone number of the wireless telephone.

23. A method as defined in claim 21, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a serial number of the wireless telephone.

24. A method as defined in claim 21, wherein the step of receiving a wireless telephone identification code from the wireless telephone comprises the step of receiving a network address of the wireless telephone.

25. A method as defined in claim 1, wherein the step of storing the formatted search results at the personal network address comprises the step of storing a web page structured for retrieval by the wireless telephone via the Internet.

26. A method as defined in claim 1, wherein the step of storing the formatted search results at the personal network address comprises the step of storing the formatted search results in a memory in the wireless telephone.

27. A method as defined in claim 26 wherein the step of storing the formatted search results in a memory in the wireless telephone comprises the step of storing the formatted search results via a wireless transfer application interface (WTAI) mechanism.

28. A method as defined in claim 1, further comprising the step of converting at least a portion of the reply data to a voice markup language.

29. A method as defined in claim 1, further comprising the step of connecting the wireless telephone to a phone number included in the reply data in response to a voice command from the user.

30. A method as defined in claim 1, further comprising the step of connecting the wireless telephone to a phone number included in the reply data in response to a command from the user received at the at the personal network address.

31. A method as defined in claim 1, further comprising the step of receiving editing instructions from a personal computer, the editing instructions modifying the formatted search results at the at the personal network address.

32. A method as defined in claim 1, further comprising the steps of:

receiving an additional wireless telephone identification code from an additional wireless telephone, the additional wireless telephone identification code uniquely identifying the additional wireless telephone; and

determining the personal network address based on the additional wireless telephone identification code;

33. A method of storing different search results at the same network address for retrieval by a wireless telephone, the method comprising the steps of:

receiving a first call signal, the first call signal establishing a first voice connection between a user at the wireless telephone and a first operator at a call center;

receiving a first voice based query from the user via the first voice connection;

receiving a first database query related to the first voice based query from the first operator;

receiving first reply data in response to the first database query;

generating first formatted search results by formatting at least a portion of the first reply data for display on the wireless telephone;

receiving a wireless telephone identification code from the wireless telephone, the wireless telephone identification code uniquely identifying the wireless telephone;

determining a personal network address based on the wireless telephone identification code;

storing the first formatted search results at the personal network address;

receiving a second call signal, the second call signal establishing a second voice connection between the user at the wireless telephone and a second operator, the second voice connection being different than the first voice connection, the second operator being different than the first operator;

receiving a second voice based query from the user via the second voice connection;

receiving a second database query related to the second voice based query from the second operator;

receiving second reply data in response to the second database query;

generating second formatted search results by formatting at least a portion of the second reply data for display on the wireless telephone, the second formatted search results being different than the first formatted search results;

receiving the wireless telephone identification code from the wireless telephone;

determining the personal network address based on the wireless telephone identification code; and

storing the second formatted search results at the personal network address.

34. An apparatus for generating digital content for use by a wireless telephone, the apparatus comprising:

a telephone receiver structured to establish a voice connection between a user at the wireless telephone and an operator at a call center;

a telephone identifier operatively coupled to the telephone receiver, the telephone identifier structured to receive an identification code from the wireless telephone, the identification code uniquely identifying the wireless telephone;

an address determination module operatively coupled to the telephone identifier, the address determination module being structured to determine a personal network address based on the identification code, the personal network address being accessible from the wireless telephone;

a query interface structured to receive a text based query from the operator;

a search engine operatively coupled to the query interface, the search engine being structured to retrieve reply data from a database in response to the text based query; and

an output device operatively coupled to the search engine and the address determination module, the output device being structured to cause at least a portion of the reply data to be stored at the personal network address.

35. An apparatus as defined in claim 34, further comprising a formatter operatively coupled to the search engine, the formatter being structured to format the reply data for display on the wireless telephone.

36. An apparatus as defined in claim 35, wherein the formatter is structured to format the reply data in a wireless application protocol (WAP) format.

37. An apparatus as defined in claim 35, wherein the formatter is structured to format the reply data in a wireless markup language (WML) format.

38. An apparatus as defined in claim 34, further comprising a location identifier operatively coupled to the telephone receiver and the search engine, the location identifier being structured to receive geographic location data from the wireless telephone, the search engine being structured to narrow the reply data from the database based on the geographic location data.

39. An apparatus as defined in claim 38, wherein the search engine is structured to narrow the reply data from the database based on global positioning system (GPS) data.

40. An apparatus for generating digital content for use by a wireless telephone, the apparatus comprising:

a telephone receiver;

a digital output;

a microprocessor in communication with the telephone receiver and the digital output; and

a memory device in communication with the microprocessor, the memory device storing a software program capable of being executed by the microprocessor, the software program being structured to cause the microprocessor to;

detect a call signal from a telephone, the call signal including a voice portion and a data portion;

establish a voice connection between a user at the telephone and an operator at a call center;

determine a telephone identification code from the data portion, the telephone identification code uniquely identifying the telephone;

determine a personal network address associated with the telephone identification code;

receive a database query from the operator;

retrieve reply data in response to the database query;

generate formatted search results by formatting at least a portion of the reply data for display on the telephone; and

store the formatted search results at the personal network address via the digital output.

41. An apparatus as defined in claim 40, wherein the software program is structured to cause the microprocessor to combine at least a portion of the telephone identification code with a predetermined network address portion to determine the personal network address associated with the telephone identification code.

42. An apparatus as defined in claim 40, wherein the software program is structured to cause the microprocessor to determine a geographic location associated with the telephone from the data portion.

43. An apparatus as defined in claim 42, wherein the software program is structured to cause the microprocessor to narrow the formatted search results based on the determined geographic location.