Method and system for facilitating mediated communication

• US 20030039339A1
• Filed: 03/12/2002
• Published: 02/27/2003
• Est. Priority Date: 12/22/2000
• Status: Active Grant

• Current Assignee: Unwired Planet LLC (JP Morgan Chase & Co)
• Original Assignee: Openwave Systems Incorporated (JP Morgan Chase & Co)
• Inventors: Evans, Stuart, Luehrig, Uwe
• Granted Patent: US 7,197,120 B2
• Time in Patent Office: Days
• US Class Current: 379/88.13
• CPC Class Codes: G06Q 30/0258 Registration
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/561 Adding application-functional data or data for application control, e.g. adding metadata
• CPC Class Codes: H04L 67/563 Data redirection of data network streams
• CPC Class Codes: H04L 67/564 Enhancement of application control based on intercepted application data
• CPC Class Codes: H04L 67/59 Providing operational support to end devices by off-loading in the network or by emulation, e.g. when they are unavailable
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04L 69/24 Negotiation of communication capabilities
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 : Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 : Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 : Making use of the called party identifier
• CPC Class Codes: H04M 3/4211 : where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42382 : Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/0042 : where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request transmitted from a first communication device is received by a mediation system. The voice based communication request is requesting voice-based communication between the first communication device and the second communication device. In response to receiving the request for voice-based communication, a capability of the first communication device for communicating via a prescribed text messaging protocol is determined. Facilitating presentation of a text messaging follow-through action at the second communication device is performed in response to determining that the first communication device is capable of communicating via the prescribed text messaging protocol.

Claims

1. A method for facilitating mediated communication, comprising:

receiving a voice-based communication request transmitted from a first communication device for reception by a second communication device, wherein the voice based communication request is requesting voice-based communication between the first communication device and the second communication device;

determining a capability of the first communication device for communicating via a prescribed text messaging protocol; and

facilitating presentation of a text messaging follow-through action at the second communication device in response to determining that the first communication device is capable of communicating via the prescribed text messaging protocol.

2. The method of claim 1, further comprising:

receiving a text messaging follow-through notification from the second communication device after selection the text messaging follow-through action by a user of the second communication device; and

transmitting an text message notification for reception by the first communication device in response to receiving the text messaging follow-through notification, wherein a first portion of the text message notification is capable of informing a user associated with the first communication device of a text message intended to be transmitted for reception by the first communication device from the second communication device.

3. The method of claim 2, further comprising:

terminating the voice-based communication request in response to receiving the text messaging follow-through notification.

4. The method of claim 2 wherein a second portion of the text message notification is capable of informing the user of the first communication device of a procedure for facilitating transmission of a voice-based mail message for reception by a voice-based mail system associated with a user of the second communication device.

5. The method of claim 4, further comprising:

facilitating display of a selectable follow-through option on a visual display of the first communication device, wherein the selectable follow-through option is capable of initiating said facilitating transmission of the voice-based mail message.

6. The method of claim 1, further comprising:

receiving a mediation bypass notification from the second communication device; and

facilitating presentation of a mediation bypass follow-through action at the first communication device in response to receiving the mediation by-pass notification, wherein selection of the mediation bypass follow-through action enables a subsequent request for voice communication from the first communication device to be received by the second communication device.

7. The method of claim 6, further comprising:

facilitating a mediation bypass time-out operation for limiting the mediation bypass follow-through option to be capable of being facilitated within a prescribed duration of time.

8. The method of claim 1 wherein determining the capability of the first communication device for communicating via a prescribed text messaging protocol includes determining the capability of the first communication device for communicating via a protocol selected from the group of text messaging protocols consisting essentially of a Short Text Messaging protocol, an Internet Address Messaging protocol, a Multi Messaging Service protocol, an Enhanced Messaging Service protocol and an instant text messaging protocol.

9. The method of claim 1 wherein determining the capability of the first communication device for communicating via a prescribed text messaging protocol includes identifying at least a portion of a device identifier associated with the first communication device on a list of device identifiers capable of communicating via the prescribed text messaging protocol.

10. The method of claim 1 wherein facilitating presentation of a text messaging follow-through action includes enabling display of at least one system-defined text message follow-through action on a visual display of the second communication device.

11. The method of claim 10 wherein enabling display of said at least one system-defined text message follow-through action includes selecting said at least one system-defined text message option from a list of system-defined text message follow-through actions consistent essentially of a text message follow-through action indicating a call-back request, a text message follow-through action for requesting a specified informational response, a text message follow-through action for indicating a request for a response via a text message, a text message follow-through action for initiating a predefined message to be transmitted, a text message follow-through action for indicating an intent to initiate a voice-based call at a later point in time and a text message follow-through action for offering an alternate contact number for a user of the second communication device.

12. A method for facilitating mediated communication, comprising:

transmitting a voice-based communication request from a first communication device for reception by a second communication device;

receiving at the first communication device from a mediation system a text message notification in response to the mediation system receiving the voice-based communication request, wherein a first portion of the text message notification is capable of notifying a user associated with the first communication device of a text message intended to be transmitted from the second communication device for reception by the first communication device.

13. The method of claim 12 wherein a second portion of the text message notification is capable of informing the user associated with the first communication device of a procedure for facilitating transmission of a voice-based mail message for reception by a voice-based mail system associated with a user of the second communication device.

14. The method of claim 13, further comprising:

facilitating display of a selectable mail message follow-through option on a visual display of the first communication device in response to receiving the text message notification, wherein the selectable follow-through option is capable of initiating said facilitating transmission of the voice-based mail message.

15. The method of claim 13, further comprising:

initiating said facilitating transmission of the voice-based mail message in response to a prescribed duration of time elapses after receiving the text message notification.

16. The method of claim 13 wherein receiving the follow-through text message notification includes receiving a mediation bypass follow-through option at the first communication device.

17. The method of claim 16, further comprising:

facilitating a mediation bypass time-out operation for limiting the mediation bypass follow-through option to be capable of being facilitated within a prescribed duration of time.

18. A method for facilitating mediated communication, comprising:

receiving a communication request notification after reception of a voice-based communication request being transmitted from a first communication device and being received by a mediation system, wherein the communication request notification is received at a second communication device; and

facilitating presentation of a text messaging follow-through action on a visual display of the second communication device after receiving the communication request notification, wherein the text messaging follow-through action is capable of initiating rejection of the voice-based communication request and initiating transmission of a voice-based message for informing a user associated with the first communication device of a text message intended to be transmitted for reception by the first communication device from the second communication device.

19. The method of claim 18, further comprising:

transmitting a voice-based response message for reception by the first communication device in response to selection of the text messaging follow-through action at the second communication device, wherein a first portion of the voice-based response message is capable of informing the user associated with the first communication device of the text message intended to be transmitted for reception by the first communication device from the second communication device.

20. The method of claim 19 wherein transmitting the voice-based response message includes transmitting the voice-based response message from the second communication device.

21. The method of claim 19 wherein a second portion of the voice-based response message is capable of informing the user associated with the first communication device of a procedure for facilitating transmission of a voice-based mail message for reception by a voice-based mail system associated with a user of the second communication device.

22. The method of claim 19, further comprising:

facilitating display of a mediation bypass follow-through action on a visual display of the second communication device after receiving the communication request notification.

23. The method of claim 22, further comprising:

facilitating a mediation bypass time-out operation for limiting the mediation bypass follow-through action to be capable of being facilitated within a prescribed duration of time.