Systems for supply of information, services or products

• US 20030041032A1
• Filed: 09/25/2002
• Published: 02/27/2003
• Est. Priority Date: 03/31/2000
• Status: Abandoned Application

• Current Assignee: British Telecommunications PLC (BT Group PLC)
• Original Assignee: British Telecommunications PLC (BT Group PLC)
• Inventors: Chen, Jianrong, Ballin, Daniel
• Application Number:
  US10/239,712
• Publication Number:
  US 20030041032A1
• Time in Patent Office: Days
• US Class Current: 705/51
• CPC Class Codes: G06F 16/9574 of access to content, e.g. by caching
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

A method is provided for operating a system of computers for providing access to information, products or services. In the method there is provided, under the control of a server computer, a supplier mobile agent program in respect of at least one supplier of information, products or services for communicating with a respective host computer of that supplier, and, in response to a user access request, there is provided at least one program for determining the nature of information, products or services required by that user and for selecting at least one of the provided supplier mobile agents according to the determined nature of the user'"'"'s access requirements.

Claims

1. A method of operating a system of computers for providing access by users to information, products or services available from a plurality of suppliers, the method comprising:

(i) providing, under the control of a server computer of said system, a supplier mobile agent program in respect of at least one supplier of information, products or services, said supplier mobile agent program being arranged to communicate with a program executing on a respective host computer associated with said at least one supplier; and

(ii) in response to an access request received from a user, providing at least one program arranged to determine the nature of information, products or services required by said user and, in dependence upon the results of said determination, to select at least one said supplier mobile agent program for communicating with a respective supplier.

2. A method according to claim 1, wherein said at least one program provided at step (ii) is a mobile agent program capable of moving from one computer to another and resuming execution thereon.

3. A method according to claim 2, wherein said at least one program moves from said server computer to said terminal computer and, upon resuming execution thereon, is arranged to read stored data accessible from said terminal computer for use in selecting parameters of the information, product or service to be supplied to said user.

4. A method according to claim 3, wherein said data are diary data read from a diary program.

5. A method according to claim 3 or claim 4, wherein said at least one program is further arranged to carry out analysis of said data, read at said terminal computer, while executing at said terminal computer, and to communicate the results of said analysis to said at least one selected supplier mobile agent program for use in selecting parameters of the information, product or service to be supplied to said user.

6. A method according to any one of claims 2 to 5, including downloading from said server computer to said terminal computer a program for executing on said terminal computer and for causing the display at said terminal computer of a display area, and for providing on said display area, in respect of said at least one program provided at step (ii), an image of a human face.

7. A method according to claim 6, wherein said downloaded program is further arranged to provide on said display, in respect of each of said at least one selected supplier mobile agent program, an image of a different human face.

8. A method according to claim 7, wherein said downloaded program is further arranged to vary the number of said images on said display in response to the selection or termination of supplier mobile agent programs during a session.

9. A method according to claim 6 or claim 7, wherein said downloaded program is further arranged to vary said display to move said images in response to movement of respective programs between computers.

10. A method according to any one of claims 2 to 9, wherein said at least one program provided at step (ii) is arranged to receive and parse natural language input at said terminal computer and to generate a natural language output at said terminal computer.

11. A method according to any one of claims 2 to 10, wherein said at least one program provided at step (ii) is arranged, in response to a command received at said terminal computer, to establish a voice communications channel to a human advisor by means of said terminal computer.

12. A method according to any one of the preceding claims, including storing user profile data in respect of users of said system for use by said at least one program provided at step (ii) in selecting the parameters of information, products or services to be supplied to respective users.

13. A method according to claim 12, wherein said user profile data includes a record of information, products or services supplied to a respective user.

14. A method according to claim 13, wherein said at least one program provided at step (ii) is further arranged, in response to a command from said user to whom access to particular requested information, a product or service is to be supplied, to trigger a search of stored user profile data of other users of said system to locate users to whom similar information, products or services have been supplied, and to establish a communications channel between said user and a located user.

18. A server computer operable to implement the method of claim 1.

19. A computer program arranged to implement the method of claim 1 when installed on the server computer of claim 18.

15. An apparatus for providing access by users of the apparatus to information, products or services available from suppliers accessible over a communications network, the apparatus comprising:

an agent store for storing at least one mobile agent program;

an input for receiving requests from users for access to information, products or services; and

control means for creating and terminating copies of mobile agent programs stored in said agent store in response to received user access requests and/or to actions arising from the execution of mobile agent programs so created.

16. An apparatus according to claim 15, wherein said agent store is arranged to store at least one mobile agent program for use in determining the nature of information, products or services required by a user.

17. An apparatus according to claim 15 or claim 16, wherein said agent store is arranged to store in respect of at least one supplier accessible to said apparatus, a mobile agent program for communicating with a program executing on a host computer associated with said at least one supplier.