System and method for providing dymanic selection of communication actions using stored rule set

• US 20030041048A1
• Filed: 08/15/2001
• Published: 02/27/2003
• Est. Priority Date: 08/15/2001
• Status: Abandoned Application

• Current Assignee: Motorola, Inc. (Motorola Solutions, Inc.)
• Original Assignee: Motorola, Inc. (Motorola Solutions, Inc.)
• Inventors: Balasuriya, Senaka
• Application Number:
  US09/930,070
• Publication Number:
  US 20030041048A1
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A method and system is provided for selecting and executing an action in a communication node, wherein the communication node has access to at least a schedule database and a rules database. The method includes receiving an incoming communication and determining a priority of the communication, the priority being based on one or more of a caller identity, a device identity and an input priority value. The status of the subscriber is determined based on preexisting subscriber location and status information stored in the schedule database. The rules database is accessed, the rules database having a preexisting rule set of the subscriber. Responsive to the preexisting rule set, an action is selected based on a comparison of the communication priority and the subscriber status. The action is executed by the system.

Claims

1. A method for selecting and executing an action in a communication node, the communication node in communication with at least a schedule database and a rules database, comprising:

receiving an incoming communication directed to a subscriber;

determining a communication priority of the incoming communication;

determining a status of the subscriber;

accessing the rules database, the rules database having a rule set of the subscriber;

selecting an action based on the rule set of the subscriber using the communication priority and the subscriber status; and

executing the action.

2. The method of claim 1 wherein the rule set is a predetermined rule set.

3. The method of claim 1 wherein the communication priority of the incoming communication is based on at least one of a caller identity, a device identity, a network identity, a location identity and a priority value.

4. The method of claim 1 wherein the subscriber status includes location information.

5. The method of claim 1 wherein the subscriber status includes presence information.

6. The method of claim 5 wherein the presence information is provided by a presence engine.

7. The method of claim 4 wherein the location information is determined from the schedule database.

8. The method of claim 4 wherein the location information is provided by a location determining system.

9. The method of claim 4 wherein the incoming communication occurs at a time, the time being used to determine the subscriber status of the subscriber.

10. The method of claim 1 wherein the subscriber status includes priority information from at least one of the schedule database, a location engine, a presence engine and the subscriber.

11. The method of claim 1 wherein the selection of the action is based on a comparison of the communication priority and the subscriber status.

12. The method of claim 1 wherein the action includes at least one of playing back a message of the subscriber, recording a message of the caller, providing a pager number of the subscriber to the caller, executing a page to the subscriber, executing a wire-line connection to the subscriber, executing a wireless connection to the subscriber, and providing subscriber status, location and contact information to the caller.

13. The method of claim 12 further comprising:

receiving subscriber dynamic feedback in response to the action; and

executing a subsequent action based on the rule set responsive to the dynamic feedback.

14. A system for selecting and executing an action in a communication node comprising:

computer readable program code to receive an incoming communication directed to a subscriber;

computer readable program code to determine a communication priority of the incoming communication;

computer readable program code to determine a status of the subscriber;

computer readable program code to access a rules database, the rules database having a rule set of the subscriber;

computer readable program code to select an action based on the rule set using the communication priority and the subscriber status; and

computer readable program code to execute the action.

15. The system of claim 14 comprising computer readable program code to determine at least one of a caller identity, a device identity, a network identity, a location identity and an input priority value of the incoming communication.

16. The system of claim 14 comprising computer readable program code to determine the subscriber status using at least location information.

17. The system of claim 16 comprising computer readable program code to determine a time of the incoming communication, the time being included in determining the subscriber status.

18. The system of claim 14 comprising computer readable program code to determine subscriber priority information from at least one of the schedule database, the location engine, the presence engine and the subscriber.

19. The system of claim 14 comprising computer readable program code to compare the communication priority and the subscriber status to select the action.

20. The system of claim 14 comprising:

computer readable program code to execute an action, the action including at least one of recording a message of the caller, providing a pager number of the subscriber to the caller, executing a page to the subscriber, executing a wire-line connection to the subscriber, executing a wireless connection to the subscriber and providing location and contact information to the caller.

21. A system for selecting and executing an action in a communication node, the node including a voice mail server comprising:

a first communication device associated with a caller;

a second communication device associated with a subscriber;

a communication network in communication with the first and second communication device and the node;

a schedule database in communication with the node;

a rules database in communication with the node; and

wherein the node is adapted to select and execute an action based on information from the schedule database and the rules database, the action being executed by the voice mail server.

22. A system for selecting and executing an action in a communication node, the node including a communication device determining server:

a first communication device associated with a caller;

a second communication device associated with a subscriber;

a communication network in communication with the first and second communication device and the node;

a schedule database in communication with the node;

a rules database in communication with the node; and

wherein the node is adapted to select and execute an action based on information from the schedule database and the rules database, the action being executed by the communication device determining server.

23. The system of claim 22 wherein the node is adapted to receive subscriber dynamic feedback and execute a subsequent action based on the rule set responsive to the dynamic feedback.