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Method and apparatus for queuing clients

  • US 20030041105A1
  • Filed: 08/09/2002
  • Published: 02/27/2003
  • Est. Priority Date: 08/10/2001
  • Status: Abandoned Application
First Claim
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1. A method of queuing a plurality of clients for services provided by a host, the method comprising the steps of:

  • i) providing a queue managing server adapted to process data, communicate over a data communication network and to store data representing a queue of clients awaiting service, said queue comprising an ordered representation of a first client calling for service and of clients subsequently calling for such service, ordered sequentially in temporal order of said clients'"'"' call for service;

    ii) providing a client data transmitting, receiving and display device associated with each client, each said client transmitting, receiving and display device adapted to display information received from said queue managing server and to send to said queue managing server over a data communication network signals representing a call for service;

    iii) providing a host data transmitting, receiving and display device associated with said host, said host data transmitting, receiving and display device adapted to display information received from said queue managing server and to send to said queue managing server over a data communication network signals representing a commencement of said host providing service to a client and a completion of said host providing service to a client;

    iv) one of said clients communicating a call for service to said queue managing server;

    v) said server, responsive to receiving said client call for service, adding said calling client to said queue;

    vi) said server scheduling said host, if available, to the first client in said queue;

    vii) said server communicating said scheduling to said host'"'"'s data transmitting, receiving and display device;

    viii) removing said first client from said queue and designating said host as assigned to said first client; and

    ix) said server communicating to each said client in said queue indicative of a message an updated position of each said client in said queue.

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