System and user interface for processing task schedule information
First Claim
1. A method for providing a displayable task schedule of at least one service task to be performed by at least one worker, comprising the steps of:
- a. receiving worker identification information;
b. compiling a record identifying a service task to be performed by the worker, wherein the compiled record;
i. is generated in response to the received identification information; and
ii. is based at least partially on at least one of;
(1) a role assigned to the worker;
(2) a service task associated with the worker; and
(3) a predetermined relationship between the worker and the service task; and
c. initiating display of the compiled record at a display device.
3 Assignments
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Accused Products
Abstract
A method for providing a displayable task schedule of tasks to be performed on behalf of specific service tasks such as individuals by a particular worker of a plurality of workers is disclosed. In an embodiment, the method comprises receiving worker identification information; compiling a list of tasks to be performed by a worker in response to the received identification information based on a role assigned to the worker and a list of service tasks; and initiating display of the compiled list of tasks. It is emphasized that this abstract is provided to comply with the rules requiring an abstract which will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope of meaning of the claims.
49 Citations
25 Claims
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1. A method for providing a displayable task schedule of at least one service task to be performed by at least one worker, comprising the steps of:
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a. receiving worker identification information;
b. compiling a record identifying a service task to be performed by the worker, wherein the compiled record;
i. is generated in response to the received identification information; and
ii. is based at least partially on at least one of;
(1) a role assigned to the worker;
(2) a service task associated with the worker; and
(3) a predetermined relationship between the worker and the service task; and
c. initiating display of the compiled record at a display device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 23, 25)
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16. A method for providing a displayable task schedule of a service task to be performed by at least one worker of a plurality of workers, comprising the steps of:
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a. defining a worker role by a user with appropriate authority to define the worker role;
b. defining a work step type by a user with appropriate authority to define work step types;
c. creating a work step to be accomplished by the at least one worker by a user with appropriate authority to create a work step;
d. mapping the work step to the work step type by a user with appropriate authority to map the work step to the work step type;
e. mapping the work step type to the worker role;
f. receiving identification information about the at least one worker;
g. assigning the worker role to the at least one worker;
h. compiling a record identifying service task s to be performed by the at least one worker in response to the received identification information based on the worker role assigned to the at least one worker; and
i. initiating display of the compiled record at a display device. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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24. A system for creating work flows, comprising:
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a. a first computer, comprising;
i. a workflow engine; and
ii. a database;
b. a second computer useful to design and modify a workflow process, the second computer operatively in communication with the first computer; and
c. a third computer comprising an input device for entering identification about worker and an output device for displaying work lists;
d. wherein i. a user with authority to design and modify a workflow process may use the second computer to access the first computer to create, modify, and manipulate work lists and work list views to create a work step to be performed by the worker; and
ii. the worker uses the third computer to access the system, provide identification information reflective of the worker, and receive a work list compiled for that worker comprising tasks to be performed by the worker, wherein the compiled list;
(1) is generated in response to the received identification information; and
(2) is based at least partially on at least one of;
(a) a role assigned to the worker;
(b) a list of service tasks associated with the worker; and
(c) a predetermined relationship between the worker and a target of the service task.
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Specification