Store delivery of products ordered over a computer network

• US 20030046173A1
• Filed: 08/30/2001
• Published: 03/06/2003
• Est. Priority Date: 08/30/2001
• Status: Abandoned Application

• Current Assignee: Bestbuy.com LLC (Best Buy Co., Inc.)
• Original Assignee: Bestbuy.com LLC (Best Buy Co., Inc.)
• Inventors: Achen, Chapman K., Benjier, James A.
• Application Number:
  US09/943,468
• Publication Number:
  US 20030046173A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

A method and system are presented for using the stock of one physical store, selected from among many physical stores, for the purpose of making a delivery of a product purchased through a virtual store. The appropriate physical store is selected based upon proximity to the customer and availability of the desired product as indicated by the computerized inventory maintained by the store. Once the store is selected and the customer selects local delivery, the order is sent to the store and a delivery request is sent to a local delivery service that services the store.

Upon receipt of the order, delivery tags are printed at the store. An employee of the store pulls the desired products from the store'"'"'s inventory and tags the products for delivery. The results of the employee'"'"'s efforts are input into to the system of the present invention. If the products are successfully retrieved, then shipping details are received from the shipping service and communicated to the customer. The shipping service then picks up the products and completes the delivery.

If the employee is unsuccessful in retrieving the products, this result is used to alter the stores computerized inventory, and, if possible, another store is selected. If no other local stores has the item in stock, the shipment is handled through the normal fulfillment processes of the virtual store.

Claims

1. A method of delivering a purchased product comprising:

a) presenting a plurality of products to a customer through a virtual store;

b) receiving a request to purchase a particular product from the customer;

c) receiving a delivery address for the customer;

d) selecting from a plurality of physical stores at least one local physical store located near the delivery address for the customer;

e) reviewing a computerized inventory for the local physical stores to determine if any of the local stores have the particular product in inventory;

f) if one of the local physical stores have the product in inventory, offering an option of local delivery to the customer;

g) if the customer selects the option of local delivery, pulling the particular product from the inventory of one of the local physical stores; and

h) delivering the pulled particular product to the delivery address of the customer.

2. The method of claim 1, wherein step g) further comprises:

i) sending over a computer network a local delivery product order to one of the local physical stores,

ii) notifying an employee of one of the local physical stores that a local delivery product order has been sent, and

iii) sending a notification to a local delivery service that a delivery is to be made from one of the local physical stores to the delivery address.

3. The method of claim 2, wherein step g) further comprises:

iv) printing a delivery tag based upon the product order,

iii) locating the particular product in the physical store,

iv) placing the delivery tag on the particular product, and

iii) relocating the particular product into an area of the physical store associated with local delivery.

4. The method of claim 3, wherein step g) further comprises:

iv) entering into an interface an indication as to whether the particular product was located in the physical store, and

v) if the indication shows that the particular product was not located in the store, canceling the local delivery and selecting a new physical store.

5. A method of delivering a purchased product in a retail environment having a virtual store and a plurality of physical stores that use a computerized inventory system to track inventory, the method comprising:

a) receiving a purchase request from a customer for the purchased product via the virtual store;

b) determining at least one local physical store located near the customer;

c) determining from among the local stores at least one eligible store having the purchased product in inventory according to the computerized inventory system;

d) identifying the purchased product and the customer to one of the eligible stores;

e) pulling the purchased product from the inventory of the eligible store; and

f) delivering the purchased product to the customer.

6. The method of claim 5, wherein step c) further comprises:

i) selecting physical stores having the purchased product in inventory according to the computerized inventory system, and

ii) choosing one eligible store from among the selected stores according to predetermined business rules.

7. The method of claim 6, wherein the predetermined business rules are chosen from among the following set:

choosing the store closest to the customer, choosing the store having the largest inventory for the purchased product, choosing the store having a preexisting delivery order that could be combined with the delivery of the purchased product, choosing the store pre-selected by the customer.

8. The method of claim 5, wherein step d) further comprises:

i) composing a product order for the purchased product, the order having content that identifies the purchased product, the customer, and a delivery address for the customer, and

ii) transmitting the product order to one of the eligible stores via a computer network.

9. The method of claim 8, wherein step d) further comprises:

iii) notifying an employee of one of the eligible stores that the order has been transmitted.

10. The method of claim 9, wherein the step of notifying an employee is accomplished by paging the employee.

11. The method of claim 9, wherein step d) further comprises:

iv) tracking a first time at which the employee was notified,

v) tracking a second time at which the purchased product is pulled from inventory, and

vi) if the duration between the first and second times exceeds a preset threshold, using a second means of communicating with the one of the eligible stores to verify that the product order was received.

12. The method of claim 8, wherein the order content further includes a portion of a credit card number used by the customer in making the purchase request.

13. The method of claim 8, wherein step e) further comprises:

i) printing a tag for the product that is generated from the content of the product order, and

ii) placing the tag on the purchased product that is pulled from inventory.

14. The method of claim 13, wherein pulling the purchase product from inventory includes placing the pulled product in an area of the eligible store reserved for local deliveries.

15. The method of claim 5, wherein step e) further comprises:

i) printing a tag for the product that contains the name and address of the customer, and

ii) placing the tag on the purchased product that is pulled from inventory.

16. The method of claim 5, wherein step e) further comprises:

i) entering results of pulling the product from inventory into a digital interface, and

ii) communicating the results to the virtual store.

17. The method of claim 16, wherein step e) further comprises:

iii) if the results indicate that the product was not successfully pulled from inventory, returning to step c) and determining another eligible store.

18. The method of claim 17, wherein step e) further comprises:

iv) if sub-step iii) is unable to determine another eligible store, communicating to the customer that the delivery process failed and delivering the product through a virtual store fulfillment process separate from the inventory of the physical stores.

19. The method of claim 16, wherein step f) further comprises:

i) notifying a local delivery service via a computer network that the purchased product is available for pick up at the eligible store,

ii) obtaining delivery details from the local delivery service, and

iii) communicating the delivery details to the customer before the purchased product is delivered.

20. The method of claim 16, wherein the local delivery service is notified at approximately the same time that the purchased product and the customer are identified to the one of the eligible stores.

21. The method of claim 16, wherein the local delivery service is provided with a cancellation notice if the results of step e) indicate that the employee was unsuccessful in pulling the product from inventory.

22. The method of claim 5, wherein step f) further comprises:

i) notifying a local delivery service via a computer network that the purchased product is available for pick up at the eligible store,

ii) obtaining delivery details from the local delivery service, and

iii) communicating the delivery details to the customer before the purchased product is delivered.

23. A system for delivering a purchased product comprising:

a) a local delivery service computer system having

i) an interface to receive delivery orders over a network for local delivery of a product, and

ii) an ability to track delivery orders during the local delivery process;

b) a physical store computer system for managing aspects of at least one of a plurality of physical stores, the physical store computer system having

i) an inventory management portion to maintain a separate real-time inventory for each physical store, and

ii) an interface to allow an employee to review an order for the product and to input a result for pulling the product from inventory;

c) a virtual store computer system having

i) an e-commerce portion to offer the product for sale to customers,

ii) a physical store selection portion to determine an eligible physical store from the plurality of physical stores based upon the location of the physical stores and whether the physical store has the product selected by the customer in-stock, and

iii) a physical store interface to communicate the order for the product to the physical store computer system for the eligible physical store; and

d) a delivery request system to communicate the delivery order to the local delivery service computer system after the customer selects a local delivery option for the product.