Vehicle shopping and buying system and method

• US 20030046179A1
• Filed: 09/06/2001
• Published: 03/06/2003
• Est. Priority Date: 09/06/2001
• Status: Abandoned Application

• Current Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Original Assignee: General Motors Do Brasil LTDA (General Motors Company)
• Inventors: Dos Santos, Luciene Borges, Ishikawa, Ana T., Anabtawi, Farid, Brent Dewar, W. W.
• Application Number:
  US09/948,142
• Publication Number:
  US 20030046179A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers

Abstract

A complete internet shopping and buying system allows a customer to configure a vehicle of their choice by selecting options and creating and viewing a graphic model, locate a dealership, select a payment option, locate a specific vehicle and purchase the vehicle. The shopping process is divided into non-sequential phases including general information, a virtual vehicle showroom, a vehicle configurator, a dealership locator and payment options. The buying process is divided into sequential phases including customer profile, vehicle configurator, payment options, vehicle location and reservation, and confirmation.

Claims

1. A shopping and buying system comprising:

an internet accessible computer data base having information regarding vehicles for sale;

application software including a routine permitting the selection of specific data from the data base based upon inquiries from a customer;

the application software receiving data input from the customer requesting a vehicle search of the data base for a vehicle configuration prepared by the customer wherein the search results identify a particular vehicle located at one of a manufacturing facility, a distribution center, or in shipment between the manufacturing facility and the distribution center;

the application software notifying the customer of a delivery location consisting of a dealership and a delivery time of the particular vehicle; and

wherein the particular vehicle is delivered to the dealership for the customer to take delivery of the particular vehicle.

2. A shopping and buying system according to claim 1 wherein the application software is accessed by the customer via a website and wherein after the customer has taken delivery of the particular vehicle, the customer accesses the website to submit data regarding their satisfaction with the shopping and buying process and to confirm delivery of the particular vehicle.

3. A shopping and buying system according to claim 1 wherein when the particular vehicle is identified it is associated with the customer and is not available to other customers for a period of time that is temporarily unless the customer pays a reservation fee.

4. A shopping and buying system according to claim 3 wherein the period of time is approximately fifteen minutes.

5. A shopping and buying system according to claim 1 wherein the database is supplied with information by the manufacturing facility, the distribution center, the dealership and the customer.

6. A shopping and buying system according to claim 1 wherein the application software is accessed by the customer via a website includes a number of first pages devoted to general information about the vehicle and the manufacturing facility, a number a second pages devoted to a virtual showroom of the vehicle, a number of third pages devoted to configuring a vehicle according to the customers specifications, a number of fourth pages devoted to locating a dealership, and a number of fifth pages devoted to options of paying for the vehicle.

7. A shopping and buying system according to claim 6 wherein the customer may access the first, second, third, fourth and fifth pages in an order preferred by the customer and in any combination.

8. A shopping and buying system, according to claim 1 wherein before the search is initiated for vehicle configuration prepared by the customer, the customer must submit a customer profile to the database and select a method of paying for the vehicle.

9. A method conducted using the shopping and buying system of claim 1 and comprising:

entering a buying process routine of the application software;

submitting a customer profile to the database;

configuring a vehicle by combining available options from the database;

locating and selecting a dealership for delivery of the configured vehicle;

selecting a method of paying for the configured vehicle from a list of available payment options

after selecting a method of paying for the configured vehicle, locating a particular vehicle matching the configuration;

reserving the particular vehicle; and

delivering the reserved vehicle to the selected dealership.

10. A method according to claim 9 wherein selecting a method of paying for the configured vehicle includes submitting a credit application to the database and apprising the customer of the status of the submitted credit application.

11. A method according to claim 9 wherein the dealership must be selected before the vehicle is configured.

12. A method comprising:

providing a database accessible via a website;

providing a number of website shopping pages devoted to shopping for a product including information about the product and including application software for locating a dealership and configuring a product;

providing a number of website buying pages devoted to buying the product wherein data corresponding to the dealership located in the shopping pages is transmitted to the buying pages by the application software and data corresponding to the product configured in the shopping pages is transmitted to the buying pages by the application software so that duplicate entry of data is not required.

13. A method comprising:

entering buying process pages of a website to purchase a product;

submitting a customer profile including required information about a particular customer;

preparing a product configuration from available options and accessories according to the preferences of the customer;

locating a dealership for delivery of a particular product acceptably matching the product configuration;

selecting a method of paying for the particular product from a list of available payment options;

locating the particular product from available products;

reserving the located particular product;

confirming reservation of the located particular product;

informing the customer of the place and time of delivery of the located particular product; and

delivering the located particular product to the customer at the informed place and time.

14. A method according to claim 13 wherein when the particular product is located from available products the particular product is an exact match to the product configuration.

15. A method according to claim 14 wherein the located product is identified in search results communicated to the customer along with alternate products that are not an exact match to the product configuration but are available for delivery at a time that is sooner than a time that the particular product is available for delivery.

16. A method according to claim 13 wherein the available products do not include an exact match to the configured product and wherein the customer is informed that an exact match is not available.

17. A method according to claim 16 wherein the customer is informed of search results that present alternate products that are close to matching the configured product and are available.

18. A method according to claim 16 including informing the customer that their name may be placed on a wait list for the configured product.

19. A method according to claim 14 including removing the particular product from availability to other customers for a temporary period and making the particular product available to other customers at the expiration of the temporary period if the customer fails to pay a reservation fee.

20. A method according to claim 13 including entering information concerning the customer'"'"'s satisfaction with the purchase of the product via the website.

21. A method according to claim 13 wherein selecting a method of paying for the particular product includes submitting a credit application via the website and apprising the customer of status of the credit application wherein the page identified with the credit application includes a tab entitled application before submission of the application and entitled status after submission of the application.

22. A method according to claim 13 wherein selecting a method of paying for the particular product includes submitting information about accrued points that are applied toward a purchase price of the product.

23. A method according to claim 13 wherein configuring the product includes selecting options that are added to the product by a manufacturer of the product and selecting accessories that are added to the product by a dealership that sells the product.

24. A method according to claim 13 wherein locating a dealership includes submitting information concerning a location of the customer and selecting a list of available dealerships including a dealership closest to the location of the customer.

25. A method according to claim 13 wherein configuring a product included limiting the number of configured products to one for each customer profile that is associated with a configured product that is reserved and undelivered.