Issue tracking system and method
First Claim
1. A method for processing issues in a system including a site processor coupled to at least one terminal through a network, the method comprising:
- receiving issue information relating to an issue;
storing the issue information relating to the issue in a database;
receiving resolution information through the network, the resolution information relating to a resolution of the issue; and
storing the resolution information in the database.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for processing issues comprising a system processor and at least one terminal coupled to the system processor through a network. A database is also coupled to the system processor. The terminal sends issue information through the network to the system processor, the issue information relating to an issue. The system processor stores the issue information in the database. The system processor also receives resolution information through the network, the resolution information relating to a resolution of the issue. The system processor stores the resolution information in the database. Upon request, the resolution information and issue information may be accessed by users of the system. Users may also enter follow-ups to resolutions.
34 Citations
30 Claims
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1. A method for processing issues in a system including a site processor coupled to at least one terminal through a network, the method comprising:
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receiving issue information relating to an issue;
storing the issue information relating to the issue in a database;
receiving resolution information through the network, the resolution information relating to a resolution of the issue; and
storing the resolution information in the database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 25, 27, 28)
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13. A system for processing issues, the system comprising:
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a system processor;
at least one terminal coupled to the system processor through a network; and
a database coupled to the system processor;
wherein;
the terminal sends issue information through the network to the system processor, the issue information relating to an issue;
the system processor stores the issue information in the database;
the system processor receives resolution information through the network, the resolution information relating to a resolution of the issue; and
the system processor stores the resolution information in the database. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 26, 29, 30)
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Specification