Method and system for notification of maintenance information using portable terminal and computer program product
First Claim
1. A method for providing maintenance information of a network employing at least a portable terminal wherein on occurrence of a malfunction on the network the malfunction is notified to one or more pre-registered portable terminals from a maintenance information providing server which has acquired malfunction information of the network.
1 Assignment
0 Petitions
Accused Products
Abstract
A maintenance information providing server (Web server) 20 that transmits maintenance information to a portable terminal carried by a vendor or a customer is appended to the network management system (NMS) 21 supervising the network 2, server 20 on receipt of malfunction information from the NMS 21, notifying the malfunction to one or more pre-registered portable terminals (23, 13, 33) of a communication service purveyor, vendor or the customer.
-
Citations
55 Claims
- 1. A method for providing maintenance information of a network employing at least a portable terminal wherein on occurrence of a malfunction on the network the malfunction is notified to one or more pre-registered portable terminals from a maintenance information providing server which has acquired malfunction information of the network.
-
26. The method as defined in a claim I wherein the maintenance information pertinent to testing and/or construction of the network, said network comprised of a plurality of network elements interconnected, is provided to at least one of portable terminals of a group of portable terminals pre-registered in said maintenance information providing server, said group of portable terminals comprising:
-
one or more portable terminals of one or more personnels in charge of maintenance and/or construction of a communication service provider managing said network;
one or more portable terminals of one or more personnels in charge of maintenance and/or construction of a vendor of network equipment making up said network;
one or more portable terminals of one or more personnels in charge of a customer connected to said network; and
one or more portable terminals of one or more personnels in charge of maintenance and/or construction of a different maintenance or construction undertaking business company who has undertaken the maintenance from a maintenance service business company.
-
-
27. A system for providing network maintenance information comprising:
-
a network management system for managing a network; and
a maintenance information providing server for receiving malfunction information of the network acquired by said network management system, said maintenance information providing server comprising means for notifying the malfunction to one or more pre-registered portable terminals on receipt of said malfunction information. - View Dependent Claims (31, 32, 33, 34, 39, 40, 41, 42, 43, 44)
-
-
45. A maintenance information providing server apparatus for providing network maintenance information comprising:
-
means for receiving malfunction information acquired by a network management system monitoring a network comprised of a plurality of network equipment interconnected;
storage means having stored therein telephone number of a portable terminal and/or an electronic mail address of a maintenance personnel notifying the network malfunction; and
means for notifying the malfunction to a portable terminal of a maintenance personnel stored in said storage means by auto-dialing and/or transmitting an electronic mail to said portable terminal, on receipt of the malfunction information of said network maintenance information from said network management system, to notify malfunction. - View Dependent Claims (47, 48, 49, 50, 51)
-
-
46. A maintenance information providing server apparatus for providing malfunction information of a network comprised of a plurality of network equipment interconnected to a portable terminal having browser function, comprising:
-
means for receiving the malfunction information acquired by a network management system monitoring the network;
storage means storing an electronic mail address of a portable terminal of a maintenance personnel notifying the malfunction of said network;
means for appending a URL (uniform resource locator) specifying the maintenance information to a notification information of the network malfunction for transmission by an electronic mail;
means for displaying a screen prompting password inputting on a display device of said portable terminal to authenticate the input password when a browser of a portable terminal receiving said electronic mail designates said URL to browse said maintenance information; and
means for sending the malfunction information to said portable terminal if the result of password authentication indicates the maintenance personnel being valid.
-
-
52. A computer program product recorded on a computer readable medium for causing a computer constituting a maintenance information providing server to execute the steps of
(a) inputting malfunction information of a network acquired in a network management system monitoring the network comprised of a plurality of interconnected network equipment; - and
(b) on receipt of the malfunction information of said network from said network management system by a maintenance information providing server, notifying the malfunction to a portable terminal of a maintenance personnel, a telephone number and/or an electronic mail address of said a portable terminal being stored in storage means by auto-dialing and/or sending an electronic mail to said portable terminal. - View Dependent Claims (54, 55)
- and
-
53. A computer program product recorded on a computer readable medium for causing a computer constituting a maintenance information providing server to execute the steps of
(a) inputting the malfunction information acquired in a network management system monitoring the network comprised of a plurality of interconnected network equipment; -
(b) appending a URL specifying the maintenance information to the network malfunction information to send resultant information by an electronic mail to a portable terminal of a maintenance personnel notifying said network malfunction, said electronic mail address of the portable terminal of the maintenance personnel being stored in storage means;
(c) prompting inputting of a password when a browser of a portable terminal on receipt of said electronic mail specifies said URL to browse said maintenance information to authenticate the input password; and
(d) sending the malfunction information to said portable terminal if the result of password authentication indicates the maintenance personnel being valid.
-
Specification