School observation and supervisory system
First Claim
1. A facility observation and supervisory system to be used by a facility for monitoring, reporting, and notification of certain telephone calls, comprising:
- a PBX system having a plurality of telephone sets operatively connected thereto; and
a computer platform interconnected with, and operating as an interface to, the PBX system, wherein the computer platform includes preprogrammed software to record, on-demand, calls passing through the PBX system, and trace calls, wherein enablement of the call tracing is completed in an undetected manner.
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Accused Products
Abstract
The present invention is a method and apparatus for a PBX-based observation and supervisory system to be used by a facility for monitoring, reporting, and notification of certain telephone calls. The system comprises a PBX system having a plurality of telephone sets operatively connected thereto, and a computer platform interconnected with, and operating as an interface to, the PBX system, wherein the computer platform includes preprogrammed software to record, trace, monitor, supplement or acknowledge call placed thereon. The system further includes software and processes for monitoring status and diagnosing problems therein.
14 Citations
13 Claims
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1. A facility observation and supervisory system to be used by a facility for monitoring, reporting, and notification of certain telephone calls, comprising:
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a PBX system having a plurality of telephone sets operatively connected thereto; and
a computer platform interconnected with, and operating as an interface to, the PBX system, wherein the computer platform includes preprogrammed software to record, on-demand, calls passing through the PBX system, and trace calls, wherein enablement of the call tracing is completed in an undetected manner. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An emergency call notification system for communicating emergency call information to notification recipients, comprising:
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a PBX system;
a controller operating in accordance with preprogrammed software, said controller being interconnected to said PBX system via a private communication bridge, said bridge obtaining identifying information from the PBX system regarding at least an emergency call;
said controller further storing and operating a location database suitable for identifying, based upon the identifying information from the PBX system, the location of the telephone placing the emergency call;
said controller further storing and operating a notification database, the database including data corresponding to at least one notification recipient, the database being accessible by the controller software to provide notification recipient data to facilitate controller contact with at least one notification recipient and providing emergency call identifying information as well as telephone location information.
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10. An school observation and supervisory system, comprising:
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a PBX system;
a controller, interconnected to a back plane of said PBX system yet be non-blocking of any emergency calls passing through the PBX system, wherein the controller executes at least one of the functions selected from the group consisting of a call record function, wherein the system shall record a call from any telephone set on the PBX, a malicious call trace function, wherein the system shall initiate a trace of an incoming call from any telephone line connected to the PBX, an internal 9-1-1 notification function, wherein;
the system shall provide, for in-building notification of any extension dialing an emergency number,(a) notification (audible and visual), in at least one location, of an emergency call having been placed, (b) exact station location that dialed the emergency call, identified by physical location, extension number, user name, time of call and trunk line accessed to dial call, and (c) a call log;
where upon termination of a call, the system provides access to review the data collected. - View Dependent Claims (11, 12, 13)
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Specification