System and method for changing a personal identification number
First Claim
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1. A method for changing a previously assigned personal identification number using a voice response unit, comprising:
- receiving a new personal identification number input by a user interacting with the voice response unit;
determining whether the new personal identification number is valid; and
changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if the new personal identification number is valid.
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Abstract
Method for changing a previously assigned personal identification number using a voice response unit. The method includes receiving a new personal identification number input by a user interacting with the voice response unit, determining whether the new personal identification number is valid, and changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if the new personal identification number is valid.
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Citations
20 Claims
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1. A method for changing a previously assigned personal identification number using a voice response unit, comprising:
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receiving a new personal identification number input by a user interacting with the voice response unit;
determining whether the new personal identification number is valid; and
changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if the new personal identification number is valid. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for changing a previously assigned personal identification number using a voice response unit, the method comprising:
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prompting a user interacting with the voice response unit to input verification data;
receiving the verification data input by the user;
authenticating the user according to the verification data;
receiving a request from the user to change the previously assigned personal identification number after the user is verified;
prompting the user to input additional verification data after receiving the request;
receiving the additional verification data input by the user;
authenticating the additional verification data;
prompting the user to input a new personal identification number;
receiving the new personal identification number input by the user;
determining whether the new personal identification number is valid; and
changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if it is determined that the new personal identification number is valid. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A system for changing a previously assigned personal identification number, comprising:
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a voice response unit for prompting a user to input a new personal identification number; and
a processor coupled to the voice response unit and operable for determining whether the new personal identification number input by the user is valid and for changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if it is determined that the new personal identification number is valid.
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Specification