System and method for changing a personal identification number

• US 20030048890A1
• Filed: 09/10/2001
• Published: 03/13/2003
• Est. Priority Date: 09/10/2001
• Status: Abandoned Application

• Current Assignee: Capital One Financial Corporation
• Original Assignee: Capital One Financial Corporation
• Inventors: Steele, Robert Michael, Ramamoorthy, Anand, Weiss, David L.
• Application Number:
  US09/950,188
• Publication Number:
  US 20030048890A1
• Time in Patent Office: Days
• US Class Current: 379/201.02
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G07F 7/1025 Identification of user by a PIN code
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Method for changing a previously assigned personal identification number using a voice response unit. The method includes receiving a new personal identification number input by a user interacting with the voice response unit, determining whether the new personal identification number is valid, and changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if the new personal identification number is valid.

Claims

1. A method for changing a previously assigned personal identification number using a voice response unit, comprising:

receiving a new personal identification number input by a user interacting with the voice response unit;

determining whether the new personal identification number is valid; and

changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if the new personal identification number is valid.

2. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 1, further comprising:

verifying the user interacting with the voice response unit.

3. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 2, wherein

verifying the user interacting with the voice response unit includes

prompting the user to input verification data and comparing the received verification data to information stored in a memory unit.

4. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 3, wherein

the verification data includes one or more numbers and/or one or more words associated with the user and stored in the memory unit.

5. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 1, wherein

determining whether the new personal identification number is valid includes at least one of determining if the new personal identification number begins with a predetermined number or a predetermined letter, determining if the new personal identification number is a predetermined length or the length of the PIN is within a predetermined range and determining if the new personal identification number is the same as one or more other personal identification numbers.

6. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 1, further comprising:

notifying the user through the voice response unit that the new personal identification number has been assigned to a card.

7. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 6, wherein

the card is a credit card.

8. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 6, wherein

the card is a debit card.

9. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 6, wherein

the card is a smart card.

10. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 1, wherein

the previously assigned personal identification number and the new personal identification number have a length of four digits.

11. A method for changing a previously assigned personal identification number using a voice response unit, the method comprising:

prompting a user interacting with the voice response unit to input verification data;

receiving the verification data input by the user;

authenticating the user according to the verification data;

receiving a request from the user to change the previously assigned personal identification number after the user is verified;

prompting the user to input additional verification data after receiving the request;

receiving the additional verification data input by the user;

authenticating the additional verification data;

prompting the user to input a new personal identification number;

receiving the new personal identification number input by the user;

determining whether the new personal identification number is valid; and

changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if it is determined that the new personal identification number is valid.

12. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 11, wherein

authenticating the user according to the verification data includes comparing the received verification data to information stored in a memory unit.

13. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 11, wherein

the verification data includes one or more numbers and/or one or more words associated with the user and stored in the memory unit.

14. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 11, wherein

determining whether the new personal identification number is valid includes at least one of determining if the new personal identification number begins with a predetermined number or a predetermined letter, determining if the new personal identification number is a predetermined length or the length of the PIN is within a predetermined range and determining if the new personal identification number is the same as one or more other personal identification numbers.

15. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 11, further comprising:

notifying the user through the voice response unit that the new personal identification number has been associated with a card or an account.

16. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 15, wherein

the card is a credit card.

17. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 15, wherein

the card is a debit card.

18. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 15, wherein

the card is a smart card.

19. The method for changing a previously assigned personal identification number using a voice response unit as set forth in claim 15, wherein

the previously assigned personal identification number and the new personal identification number have a length of four digits.

20. A system for changing a previously assigned personal identification number, comprising:

a voice response unit for prompting a user to input a new personal identification number; and

a processor coupled to the voice response unit and operable for determining whether the new personal identification number input by the user is valid and for changing the previously assigned personal identification number to the new personal identification number without requiring the user to input the previously assigned personal identification number if it is determined that the new personal identification number is valid.