Site integration management system for operational support service in an internet data center

• US 20030050917A1
• Filed: 09/03/2002
• Published: 03/13/2003
• Est. Priority Date: 09/07/2001
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated (Kyndryl Holdings, Inc.)
• Original Assignee: International Business Machines Corporation
• Inventors: Modica, Stephanie, Charron, Frederic
• Granted Patent: US 6,980,978 B2
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: Y10S 707/949 Inventory
• CPC Class Codes: Y10S 707/99931 Database or file accessing

Abstract

A management system for an Internet Data Center, comprising an Information Technology and Network Management System IT&N for managing the Data Center, a Building Management System BMS for monitoring facilities related to the IDC such as access control, fire protection and intruder protection, and a Facility Management System FMS for maintaining geographical views and information about equipment, furniture and building space. The BMS is connected to the IT&N for transmitting event data whenever an event occurs, such as when a parameter associated with the event leaves a predetermined range. The IT&N comprises an Operational Support Service OSS for processing event data, defining actions resulting from the processing and transmitting commands to the BMS and/or to the IT&N in response to the defined actions.

Claims

1. A Management system for an Internet Data Center (IDC), comprising:

an Information Technology and Network Management System IT&

N for managing said Internet Data Center;

a Building Management System BMS for monitoring facilities related to said IDC; and

a Facility Management System FMS for maintaining up to date geographical views and information about equipment, furniture and building space of said IDC;

wherein

said BMS is connected to said IT&

N for transmitting thereto event data each time a predefined event occurs, and said IT&

N comprises an Operational Support Service OSS for processing said event data, defining actions resulting from said processing, and transmitting commands to said BMS and to said IT&

N in response to the defined actions.

2. The system according to claim 1, wherein occurrence of an event is achieved when at least one parameter associated with said event is out of a predetermined range of values.

3. The system according to claim 2, wherein said OSS includes a decision unit for handling said event data in accordance with predetermined priorities, correlating event data from one source with event data from another source, applying decisions about the events by using rules and taking appropriate corrective actions.

4. The system according to claim 3, wherein said BMS includes an alarm and status database wherein are stored said event data, said database being linked to said decision unit by a TCP/IP link for transmitting said event data thereto.

5. The system according to claim 4, wherein said decision unit includes programs associated with categories of events, a program associated with the category corresponding with said event data received from said alarm and status database being started upon receiving said event data in order to activate a variable associated with said event data included in a plurality of lists of variables corresponding to a plurality of critical situations.

6. The system according to claim 5, wherein said program associated with said event data verifies whether all variables included in the list of variables associated with each one of said plurality of critical situations are activated in order to start a Service Level Agreement requirements program associated with each critical situation for which all variables are activated.

7. The system according to claim 6, wherein said decision unit further comprises a Time out counter which is started to increment when a variable is activated, said variable being deactivated when said counter reaches said Time out if not all variables associated with any one of said critical situation have been activated.

8. The system according to claim 7, wherein said BMS further includes visualization means for visualizing the information stored in said alarm and status database.

9. The system according to claim 8, wherein said BMS further includes an equipment database, said equipment database and said alarm and status database being linked to said FMS by data links for visualizing information about said BMS.

10. The system according to claim 9, wherein said OSS further includes an inventory unit for collecting hardware and software configuration information from computer systems in a customer'"'"'s enterprise.

11. The system according to claim 10, wherein said inventory unit and said decision unit each include a database and are linked to said FMS by data links for respectively visualizing the equipment data and the alarm and status data stored in their respective databases.

12. The system according to claim 11, wherein said OSS further includes a collecting unit linked to said equipment database of said BMS by a data link displaying graphical views of the BMS equipment.

13. The system according to claim 12, wherein said OSS further includes a monitoring unit linked to said BMS for regularly visualizing critical BMS parameters related to IT&

N environment servers.

14. The system according to claim 1, wherein said FMS includes a furniture management module for tracking furniture inventories, an equipment management module for tracking equipment inventories, a request system by Intranet module for providing facilities to receive, route, delegate and manage employee service, equipment, new hire and move requests over an Intranet, and a space management module for measuring assigned office space.