Method and apparatus for facilitating the provision of a benefit to a customer of a retailer

• US 20030055727A1
• Filed: 09/16/2002
• Published: 03/20/2003
• Est. Priority Date: 09/18/2001
• Status: Abandoned Application

• Current Assignee: Walker Digital LLC (Walker Innovation Inc. (f/k/a Patent Properties, Inc.))
• Original Assignee: Walker Digital LLC (Walker Innovation Inc. (f/k/a Patent Properties, Inc.))
• Inventors: Jorasch, James A., Fincham, Magdalena M., Sammon, Russell P., Walker, Jay S., Dendi, Vikram R.
• Application Number:
  US10/244,809
• Publication Number:
  US 20030055727A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0215 Including financial accounts
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

In accordance with one or more embodiments of the present invention, a customer participating in a purchase at a retailer is presented with an offer. The offer defines a benefit and an activity. The benefit is to be provided to the customer if the customer commits to the activity. A benefit may comprise, for example, a refund of a purchase total of the purchase during which the offer was output to the customer. The customer, at a time after the purchase during which the offer is output and after considering the offer, may accept the offer at a POS device or rebate device of the retailer. The benefit may be provided to the customer at the time of acceptance. The customer may be committed to the activity at the time of acceptance.

Claims

1. A method for providing a benefit to a customer at a point-of-sale, comprising:

determining an offer that a customer desires to accept by receiving an indication of the offer from the customer,

wherein the offer defines a benefit to be provided to the customer in exchange for the customer'"'"'s commitment to an activity;

determining a purchase that the customer previously participated in;

determining a benefit to provide to the customer based on the purchase and the offer;

providing, at a point-of-sale, the benefit to the customer in exchange for the customer'"'"'s commitment to the activity in accordance with the offer.

2. The method of claim 1, further comprising:

capturing identifying documentation of the customer to whom the benefit is provided.

3. The method of claim 2, wherein the step of capturing comprises:

capturing a photographic image of the customer.

4. The method of claim 2, wherein the step of capturing comprises:

capturing an identifier that identifies a financial account associated with the customer.

5. The method of claim 4, further comprising:

determining that the customer has not performed the activity in accordance with the offer; and

assessing a penalty to the financial account identified by the identifier.

6. The method of claim 5, wherein the step of assessing comprises:

assessing, to the financial account identified by the identifier, a penalty that is equivalent to the benefit.

7. The method of claim 2, wherein the step of capturing comprises:

capturing data indicative of how the customer may be contacted regarding the activity.

8. The method of claim 7, wherein the data comprises at least one of an electronic mailing address, a postal mailing address, and a telephone number.

9. The method of claim 1, wherein the step of determining an offer comprises:

determining, at the point-of-sale, an identifier that identifies the offer.

10. The method of claim 9, wherein the step of determining an offer comprises:

determining the identifier that identifies the offer by obtaining indicia printed on a document provided to the customer at a time of the previous transaction.

11. The method of claim 10, wherein the document comprises at least one of a receipt, a coupon, a brochure, a menu and a placemat.

12. The method of claim 1, wherein the step of determining a purchase comprises:

determining an identifier printed on a receipt of the purchase; and

determining data associated with the previous purchase based on the identifier.

13. The method of claim 12, further comprising:

determining that the customer has provided the receipt to an operator of the point-of-sale.

14. The method of claim 1, wherein the step of determining a purchase comprises:

determining a monetary amount associated with the purchase; and

wherein the step of determining a benefit comprises;

determining a benefit to provide to the customer based on the monetary amount and the offer.

15. The method of claim 1, wherein the step of determining a purchase comprises:

determining at least one product included in the purchase.

16. The method of claim 1, wherein the step of determining a benefit comprises:

determining an amount of cash to provide to the customer based on the purchase and the offer.

17. The method of claim 1, wherein the step of providing comprises:

causing an operator of a point-of-sale terminal to provide the benefit to the customer in exchange for the customer'"'"'s commitment to the activity.

18. The method of claim 17, wherein the step of causing further comprises:

prompting the operator to provide, to the customer, an amount of cash that is the benefit.

19. The method of claim 1, wherein the activity comprises an activity that the customer is to perform at a time after a time at which the customer accepts the offer.

20. The method of claim 1, wherein the activity comprises an activity that the customer performs at a time substantially simultaneous to a time at which the customer accepts the offer.

21. The method of claim 1, wherein the benefit comprises a monetary amount that is greater than a purchase total of the purchase the customer previously participated in.

22. A method for providing a benefit to a customer at a point-of-sale, the method comprising:

receiving, at a time after a purchase is completed by a customer, an acceptance of an offer from the customer,

wherein the offer defines a benefit that is to be provided to the customer in exchange for the customer'"'"'s commitment to an activity;

determining, based on a purchase total associated with the purchase, an amount of cash to provide to the customer, thereby determining the benefit;

providing, at a point-of-sale, the benefit to the customer;

documenting an identity of the customer to whom the benefit was provided;

storing an indication of the customer'"'"'s acceptance of the offer; and

determining, based on the identity, whether the customer fulfilled the commitment to the activity in accordance with the offer.

23. The method of claim 22, further comprising:

determining a purchase at a point-of-sale terminal being completed by a customer; and

determining an offer to output to the customer.

24. The method of claim 22, further comprising:

outputting the offer to the customer.

25. The method of claim 24, wherein the step of outputting the offer to the customer comprises:

causing the offer to be printed on a receipt that is a record of the purchase.

26. The method of claim 24, wherein the step of outputting the offer to the customer comprises:

causing the offer to be printed on a paper placemat to be provided to the customer.

27. The method of claim 24, wherein the step of outputting the offer to the customer comprises:

causing the offer to be displayed to the customer at the point-of-sale.

28. The method of claim 24, wherein the step outputting the offer to the customer comprises:

causing the offer to be printed on a coupon provided to the customer at the time of the purchase.

29. The method of claim 22, wherein the step of documenting an identity of the customer comprises:

capturing a photographic image of the customer to whom the benefit was provided; and

storing the photographic image in association with an indication of the customer'"'"'s acceptance of the offer.

30. A method for providing a benefit to a customer at a point-of-sale terminal, comprising:

receiving, at a point-of-sale terminal, a receipt of a purchase previously completed by a customer;

receiving, at a point-of-sale terminal, an identifier that identifies an offer that the customer desires to accept,

wherein the offer defines at least a portion of a purchase total associated with the previous purchase to be provided to the customer in exchange for the customer'"'"'s commitment to an activity;

determining a current time;

determining a time at which the purchase was completed;

determining whether the current time is within a predetermined period of time from the time at which the purchase was completed;

determining an amount of cash to be provided to the customer, based on the at least a portion of the purchase total defined by the offer;

causing, if the current time is within the predetermined period of time from the time at which the transaction was completed, the amount of cash to be provided to the customer from a cash drawer of the point-of-sale terminal; and

registering the customer for the activity defined by the offer.

31. The method of claim 30, wherein the step of receiving, at a point-of-sale terminal, a receipt of a purchase further comprises:

determining, from the receipt, an identifier that identifies the purchase previously completed by the customer.

32. The method of claim 31, wherein the step of determining a time at which the purchase was completed comprises:

retrieving from a database, based on the identifier, a time at which the purchase was completed.

33. The method of claim 30, further comprising:

determining a purchase total paid by the customer when completing the previous purchase.

34. The method of claim 33, further comprising:

determining, from the receipt, an identifier that identifies the purchase; and

retrieving the purchase total from a memory based on the identifier that identifies the purchase.

35. The method of claim 30, wherein the step of determining a monetary amount comprises:

determining a price of a product purchased by the customer as part of the transaction.

36. The method of claim 30, wherein the step of determining an amount of cash comprises:

determining a monetary amount that is less than a purchase total paid by the customer when completing the previous purchase.

37. A method for providing an amount of cash to a customer, comprising:

determining an acceptance of an offer by a customer,

wherein the offer defines a benefit to be provided to the customer in exchange for a commitment from the customer to perform an activity;

determining an identifier that identifies the offer;

determining an identifier that identifies a purchase completed at a time before the current time;

determining an indication of an identity of a customer who is accepting the offer

determining an amount of cash to be provided to a customer, thereby determining the benefit of the offer;

authorizing the amount of cash to be removed from a cash drawer of a point-of-sale terminal and provided to the customer in exchange for the acceptance of the offer;

storing, in a memory associated with the point-of-sale register, an indication of the amount of cash as having been removed from the cash drawer of the point-of-sale terminal,

wherein the indication is stored in association with each of

the identifier that identifies the purchase,

the identifier that identifies the offer, and

the indication of the identity of the customer.

38. The method of claim 37, wherein the step of determining an acceptance comprises:

determining that a customer has provided an identifier that identifies the offer to an operator of the point-of-sale register.

39. The method of claim 37, further comprising:

receiving, from the customer, information indicative of how the customer may be contacted regarding the offer.

40. The method of claim 39, wherein the step of receiving comprises:

receiving, from the customer, at least one of a telephone number, a postal mailing address, and an electronic mail address.

41. The method of claim 39, wherein the step of receiving comprises:

receiving, from the customer, a form on which the customer filled out the information.

42. The method of claim 41, wherein the form comprises a portion of a paper placemat that had been provided to the customer.

43. The method of claim 41, wherein the form comprises a portion of a receipt that had been provided to the customer as a record of the purchase.

44. The method of claim 41, wherein the form comprises a coupon that had been provided to the customer when the customer had completed the purchase.

45. The method of claim 37, further comprising:

receiving, from the customer, an identifier that identifies a financial account associated with the customer.

46. A method for determining an offer to provide to a customer at a point-of-sale, the method comprising:

determining a purchase total of a purchase being completed by a customer;

determining at least one item included in the purchase;

determining an offer to provide to the customer based on at least one of the purchase total and the at least one item,

wherein the offer defines an amount of cash that is at least a portion of the purchase total to be provided to the customer from a cash drawer of a point-of-sale terminal in exchange for the customer'"'"'s commitment to an activity, and

outputting the offer to the customer as the customer completes the purchase,

wherein the offer may only be accepted by the customer in a transaction other than the purchase.

47. The method of claim 46, wherein the step of outputting comprises:

printing the offer on a receipt provided to the customer as a record of the purchase.

48. The method of claim 46, wherein the step of outputting comprises:

printing the offer on a paper placemat for lining a tray on which the at least one product is to be placed.

49. The method of claim 46, wherein the step of outputting comprises:

causing the offer to be associated with a container of at least one food product included in the purchase.