SYSTEMS AND METHODS FOR PROVIDING UNIFIED MULTIMEDIA COMMUNICATION SERVICES

• US 20030055974A1
• Filed: 08/24/1999
• Published: 03/20/2003
• Est. Priority Date: 08/24/1999
• Status: Active Grant

• Current Assignee: Verizon Laboratories Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Laboratories Incorporated (Verizon Communications Inc.)
• Inventors: HAHN, MARK, ROBBINS, DAVID, BROPHY, KEVIN, LEJTER, LUIS, CHOW, ANITA, SCHETTINO, JOHN
• Granted Patent: US 6,782,412 B2
• Time in Patent Office: Days
• US Class Current: 709/227
• CPC Class Codes: H04L 41/18 Delegation of network management function, e.g. customer network management [CNM]
• CPC Class Codes: H04L 41/5067 Customer-centric QoS measurements
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04L 65/765 intermediate
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 7/0039 where the data service is provided by a stream of packets which are rendered in real time by the receiving terminal network streaming of media packets H04L65/60
• CPC Class Codes: H04M 7/0051 where the data service is a multimedia messaging service
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service
• CPC Class Codes: H04M 7/1235 where one of the core networks is a wireless network
• CPC Class Codes: H04M 7/1295 Details of dual tone multiple frequency signalling
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

The systems and methods described herein include a platform that employs a client/server architecture to provide an extensible set of real time and messaging communication services to a plurality of users. The platform allows the clients to configure and activate the services as each user wishes, thereby providing individual control over the communication services a user receives. The platform includes a server that allows a user to select how the user will participate in a communications event. This can include control over the end points and media over which the communications event occurs. The systems described herein additionally provide a framework for developing integrated voice and data services that can be deployed on the platform for extending the services available to the plurality of clients.

Claims

1. A method for allowing a customer to control their participation in a communications event, comprising the steps of

identifying a communications event associated with the customer,

providing for that customer a session object capable of maintaining state information representative of status of communications events associated with that customer, and

providing a plurality of service objects each capable of providing a communications service for supporting a communications event, and each service object being responsive to the state information maintained within the session object, said session object operating as a control point for said service objects, allowing the customer to selectively configure support for a communications event.

2. A method according to claim 1, comprising the further step of

providing a customer profile object having information representative of characteristics associated with a respective customer, including information representative of customer preferences capable of modifying behavior of said service objects.

3. A method according to claim 1, comprising the further step of allowing said session object to store control information representative of information provided by the customer for controlling the behavior of a service object.

4. A method according to claim 1, wherein said state information includes information for modifying behavior of two or more service objects to provide coordinated operation of said service objects.

5. A method according to claim 1, including the further step of

providing a communications infrastructure for mapping communications events associated with said customer to a communications structure capable of supporting the communications event.

6. A method according to claim 5, wherein providing said communications structure comprises providing an endpoint device capable of processing communication information associated with said communications event.

7. A method according to claim 6, wherein providing said endpoint device comprises providing a hardware device.

8. A method according to claim 6, wherein providing said endpoint device comprises providing a device selected from the group consisting of a telephone handset, wireless phones, personal digital assistants, set top boxes, personal computers, pagers, facsimile machines, Internet appliances, and Java telephones.

9. A method according to claim 6, wherein providing said endpoint device comprises providing a software device.

10. A method according to claim 6, wherein providing said endpoint device comprises providing a device selected from the group consisting of IP telephony clients, desktop conferencing clients, email clients, browser programs, and personal information management clients including calendaring programs, address book programs and directories.

11. A method according to claim 5, including the further step of

providing a media server having a plurality of resource objects, each being capable of allowing the service object to control a communication device capable of supporting the communications events.

12. A method according to claim 5, wherein the step of providing a communications infrastructure includes the steps of

providing a control leg object for mapping a real-time communications event to a set of resource objects that control a communication device that can provide a media pathway for coupling the customer to the real-time communications event.

13. A method according to claim 12, wherein the step of providing a control leg object for mapping a real time communications event to a set of resource objects, includes the step of

accessing a set of resource objects for controlling a communications device that provides a multimedia pathway for coupling the customer to the real-time communications event.

14. A method according to claim 12, wherein the step of providing a control leg object includes the step of

processing said state information to identify a set of resource objects that map a real time communications event to a communication device selected by the customer.

15. A method according to claims 1 or 12, including the further step of

allowing the customer to adjust the state information to dynamically alter hardware devices employed by the resource objects for supporting the call, thereby providing endpoint independent call handling.

16. A method according to claim 5, wherein the step of providing a communications infrastructure includes the step of

providing a call management object for mapping a real-time communications event to a set of resource objects capable of offering the real time communications event as a member of a set of such events available to the customer.

17. A method according to claim 5, including the step of

providing an incoming call agent capable of processing the state information for determining whether to place the incoming call under call management.

18. A method according to claim 5, including the step of

providing an incoming call agent capable of processing the state information to determine whether to place an incoming call in an active state representative of connecting the incoming call to an endpoint.

19. A method according to claim 5, including the step of

providing an incoming call agent capable of processing the state information to determine whether to place an incoming call in a messaging state representative of connecting the incoming call to a messaging client capable of generating a message representative of the incoming call.

20. A method according to claim 5, including the step of

providing an incoming call agent capable of processing the state information for determining an action for processing an incoming call, wherein the action can be transferring the call to a predetermined location, sending the call to another customer, blocking the call, and querying the customer for information for further processing the call.

21. A method according to claim 5, wherein the step of providing a communications infrastructure includes the step of

providing a call recorder agent capable of capturing a media stream associated with the call and of packaging the resulting media file into an e-mail message for delivery to a mailbox associated with the customer.

22. A method according to claim 5, wherein the step of providing a communications infrastructure includes the step of providing

media translation agent capable of supporting real-time cross-media translation to translate a media stream associated with a call from a first format to a second format.

23. A method according to claim 1, including the further step of

allowing the customer to login and thereby create a connection object capable of allowing the customer to interact with said session object.

24. A method according to claim 23, including the further step of creating a connection object that provides a channel object capable of acting as a media pathway between an endpoint employed by the customer and the service object.

25. A method according to claim 1, including the step of creating a session object responsive to the detection of a communications event.

26. A method according to claim 25, wherein creating a session object occurs in response to detecting initiation of a communications event associated with the customer.

27. A method according to claim 25, wherein creating a session object occurs in response to detecting an incoming message for the customer.

28. A system for allowing a customer to control their participation in a communications event, comprising

state management means, associated with the customer, and being capable of maintaining state information representative of each communications events associated with the customer,

service means for supporting a communications event, and being responsive to the state information maintained by the state management means, and

means for allowing the customer to adjust the state information for selectively configuring support for a communications event.

29. A system according to claim 28, further comprising media server means for providing a plurality of resource objects capable of controlling a set of communication devices associated with the customer.

30. A system according to claim 29, further comprising control leg means for mapping a real-time communications event to a set of the resource objects to provide a media pathway for coupling the customer to the communications event.

31. A system according to claim 28, wherein said means for allowing a customer to adjust state information comprises,

a graphical user interface for presenting the customer with graphical icons that can be manipulated to selectively adjust the support for the communications event.

32. A system for allowing a customer to control their participation in a communications event, comprising

a service platform capable of detecting a communications event associated with the customer and capable of generating a session object for the customer in response to a detected communications event,

a session object, associated with the customer, and capable of managing state information representative of status of communications events associated with the customer, and capable of generating a service object for supporting a communications event associated with the customer, and

a service object, responsive to the state information maintained by the session object, and capable of providing a communications service for a communications event associated with the customer.

33. A system according to claim 32, further comprising

a profile object, having information representative of characteristics associated with a respective customer, including information representative of customer preferences capable of modifying behavior of the service object.