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Integrated voice access to a variety of personal information services

  • US 20030059000A1
  • Filed: 09/27/2001
  • Published: 03/27/2003
  • Est. Priority Date: 09/27/2001
  • Status: Active Grant
First Claim
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1. In a computing system that has access to personal information of a plurality of personal information types corresponding to a plurality of callers, the computing system capable of receiving telephone calls from a plurality of callers and responding to voice commands received via the telephone calls, a computerized method for allowing a caller to automatically act on an item of personal information via a voice command even though the act requires access to another item of personal information that is of a different personal information type, the method comprising the following:

  • an act of receiving a first caller-issued voice command to hear a first item of personal information corresponding to a first personal information type;

    an act of automatically accessing the first item of personal information without human intervention;

    an act of audibly rendering the first item of personal information to the caller;

    an act of receiving a second caller-issued voice command that represents an action to perform in response to hearing the first item of personal information; and

    an act of automatically accessing a second item of personal information corresponding to a second personal information type without human intervention to further the action.

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